Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11819 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7647 Views
  • 0 replies
  • 1 Helpful

Verisure

I’m beyond frustrated. I can’t seem to get any answers regarding my Verisure contract and I literally have lost all gumption. None of my cameras work which is a separate issue but because of this I want to cancel my Verisure contract but do you think...

KipsMama by Investigator
  • 2745 Views
  • 10 replies
  • 3 Helpful

Resolved! EE ESim Fraud - Porting

I received a text on friday (25th july) at around 4pm that read:Hi from EE - PLEASE BE ALERT TO FRAUD. As requested, we've ordered a replacement eSIM for you which will stop your current SIM from working. If you weren't expecting this, call us straig...

Please help me

Hello, I had a problem, I bought a phone from a person 2 months ago and I did not know that he did not repay the loan for it. Now I can't use the network. Tell me what I can do? Can I repay it instead? 

Andrii6 by Explorer
  • 434 Views
  • 3 replies
  • 0 Helpful

Resolved! Is someone at EE customer service selling customer personal data? 😬

I got a scam call claiming to be EE and asking for my name and email address one day after I called EE’s real number.Seems like a strange coincidence since it’s the first targeted EE scam call like this I’ve ever received. Could the call centre emplo...

JB265 by Investigator
  • 929 Views
  • 5 replies
  • 1 Helpful

Resolved! Scam phishing SMS

Just received SMS which appeared to be from EE on this number 07486657018 asking me to update billing details immediately as direct debit had failed. .  I know I should have forwarded to 7726, but in panic got rid of the message. Didn’t clickthe link...

Bevb62 by Valued Contributor
  • 564 Views
  • 2 replies
  • 0 Helpful

Resolved! I have had a call from 07973100610

Phone came up with ‘EE guide calling’ with the number and I have since seen that after I had a text from 249 asking me to rate the interaction. Before I saw this, I rang 150 and they were really no help at all and said my account was accessed yesterd...

Resolved! Direct Debit created fraudulently

Hi, I have had my bank account debited by a direct Debit from EE, but it was set up by someone fraudulently. My bank have cancelled the mandate, but also they suggested that I contact you as it was a fraud.Who do I contact for this as your web site d...

Resolved! Strange phonecall

Just received a phone call from this number 01438 989236 claiming to be EE..Wanted to buy me out of my sky contract for broadband promised me unlimited date on my mobile phone (in with EE already for mobile) is this a scam?

Parental controls and EE wifi

I have WiFi schedules, and turn off mobile data each night. However, it appears nearby there is EE wifi, is there any way to stop my child connecting to this? Otherwise the controls are just useless.

Ew2221 by Visitor
  • 401 Views
  • 1 replies
  • 1 Helpful