Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5359 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3604 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153885 Views
  • 0 replies
  • 111 Helpful

Re: EE Cyber Security powered by Norton

Hi Sean , I don’t know who to contact but I feel like I’ve been hacked or being watched my screen flicker and my ee internet is slow and I’ve just downloaded ee cyber security app and it said I’d used my 2 licences and the 2 phones attached were a go...

Resolved! Report a scam email

THIS BELOW IS A SCAM EMAIL. Hello It appears that we haven't received the £46.50 payment to settle your last bill by the specified pay-by date. Unfortunately, we were unable to process the payment using the default payment method saved in your EE acc...

Lisa441 by Investigator
  • 370 Views
  • 1 replies
  • 2 Helpful

Resolved! Mexborough

Want to enter radio competition how do I unlock phone to enter competition 

Resolved! Possible scam going around

 There is a scam text going around with a link to try and get you to pay extra. THIS IS NOT FROM EE. Click the link and it looks very convincing but it is not from EE

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Riyad737 by Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful

Scam call

Phone call from 07307 230916 claiming to be from ee customer services. Female with strong Indian accent. Told them I wasn't with ee and they proceeded to offer me "free everything" contract.