Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10832 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7136 Views
  • 0 replies
  • 1 Helpful

Resolved! TECHNOLOGY SECURITY IS WORSE THAN EVER

CAN SOMEONE TELL ME WHY ON MY PERSONAL EE ACCOUNT I HAVE JUST FOUND MY EX WIFES NAME AS A WELCOME ON THE COMMUNITY PAGE?  MY FRUSTRATION IS BEYOND WORDS...

maddy8 by Visitor
  • 554 Views
  • 4 replies
  • 5 Helpful

EE/Verisure Smart Home Security System

Oh my god!  How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025.  My details have been passed along to the specialist sales team on nu...

VW1974 by Investigator
  • 1011 Views
  • 9 replies
  • 3 Helpful

Resolved! getting a phone call from 07973100601

getting a phone call from 07973100601 who's pretending to be EE team , offered me a new plan and later he send me msg from 249 with share link is this no. and person real or is it a scam , as i hang up the phone also he send me email from*****.2.***@...

moudar by Visitor
  • 11200 Views
  • 7 replies
  • 2 Helpful

Resolved! Has my mobile number been cloned?

I have received some phone calls from people claiming that they have had missed calls from my number. However I don’t know these people and I haven’t called them from my phone. There is also no outgoing calls to these numbers on my phone. When I look...

HP711 by Visitor
  • 36886 Views
  • 7 replies
  • 8 Helpful

EE store txt but I didn’t order anything

Hello I’ve just received a txt saying ;Thanks for your order placed on 11/07/2025. Your sales order number is (order number). We'll message when your order has been dispatched, with tracking details.but I’m not even with EE and I haven’t ordered anyt...

Hacked?

Yesterday I rec'd two unanswered calls.  I rung them back and both said I'd called them, I hadn't.  Any ovious reason/action?

Woody60 by Visitor
  • 372 Views
  • 1 replies
  • 1 Helpful

Resolved! Strange call from EE Customer Services and a reset password email

I just had a call from 01575 612304. This was in relation to another post on this forum regarding a PlusNet / EE deal for a sim only £6/month contract. I had got an email from someone saying they needed my mobile number to put me in contact with EE c...

Mrlambo by Investigator
  • 697 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Possible Scam

Hi Ali,  I'm not sure if this is helpful but I've just received 5 calls from someone trying to send me new SIM cards and telling me that I will lose access to all EE services if I don't.  The number they used was 07393393511.   What tipped me off was...

Suspected scam

Hi guys, Just got an email from EE saying that I owe £6.21 on my final bill. My account said fully paid up. I am ignoring this scam but just as a heads up don't open up this message 

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Ludedude by Visitor
  • 499 Views
  • 2 replies
  • 0 Helpful