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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 8512 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 5566 Views
  • 0 replies
  • 1 Helpful

Getting hijack messages

Anti-hijack disabledEmergency disarm code enteredCommand source:request from serverDisarmedDisarmedService (valet) modeCommand source:request from serverService mode disabledCommand source:request from serverDisarmedKeep getting these messages on my ...

Simona17 by • Visitor
  • 199 Views
  • 1 replies
  • 0 Helpful

Scam call

Had a few calls from 020 3103 7821 saying my SIM will be cancelled and they need to send me a new SIM number. Everything will stay the same. I’m then transferred to someone else to take my security details and information so they can send me a new SI...

Scam call!!

I've just had a call from 02031037821, didn't answer and checked the no. It's been reported numerous times as a scam saying the are from EE. Thing I'm concerned about is, this has happened after I sent some time on Monday with yourselves re my broadb...

Nickyd68 by • Investigator
  • 1488 Views
  • 7 replies
  • 7 Helpful

EE

Hi, do you put my phone back on please? I 31 December

Resolved! Possible scam

Just got off the phone to ee ( had a billing question), and a couple of minutes later had a call from this number 07707911752, offering me a 40% discount on my bill.  I assumed it was a scam and hung up.

Smart Hub Plus Manager Accessible over Public Internet

Hi, new to EE with an EE Smart Hub Plus recently installed (default out of the box). The Hub Manager interface is accessible via HTTP on my public IP address. Is there a way to disable this?  Support didn't understand why this is a security concern a...

pscraven by • Visitor
  • 277 Views
  • 2 replies
  • 0 Helpful

Scam call and E-mail

Hi,I have received a scam call from 02045867995 and an E-mail from <promotions@eemobilestore.com> about 30% promotion discount.Initially, I verified my details but later realized it was a scam.What should I do now as I have shared my name and address...

Fariza by • Investigator
  • 1108 Views
  • 5 replies
  • 4 Helpful

Resolved! Possible scam or legit EE Xmas giveaway text?

Hi, I received a text this morning apparently from EE offering me to be entered into a Christmas giveaway, I just had to click a link & opt in. It seems legit, text has EE logos, looks like other marketing texts I’ve received from EE, I tried googlin...

gem442 by • Visitor
  • 4445 Views
  • 14 replies
  • 7 Helpful
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