Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9697 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6379 Views
  • 0 replies
  • 1 Helpful

How do I set up Norton anti-virus without an EE phone

I've just moved my broadband to EE, having been years with BT.I was told I can have up to 15 devices protected by Norton but on moving through the set-up screens it only seems to give the option of completing set-up with two factor authentication wit...

Coll_fam by Visitor
  • 377 Views
  • 1 replies
  • 2 Helpful

Resolved! Scammed

Please can anyone advise me, I waw silly enough to fall for 'your bill wasn't paid, please update your account details ' which I stupidly confirmed.It was swiftly followed by check the EE account and all was fine, I froze my card immediately. Do i ne...

Nicky108 by Explorer
  • 305 Views
  • 3 replies
  • 3 Helpful

Resolved! Closing an inactive account

I have not been a active customer for a year now  (no contracts/products/or outstanding balance) but I still have access to my online account. I want to delete my account, but I cant find anywhere to do this. (I have a EE Broadband account, if that m...

sb331 by Investigator
  • 325 Views
  • 5 replies
  • 4 Helpful

Resolved! Hacked

Think I may have identity stolen it's showing I have a pixel 7 which I have and then another one on the account 

Report suspicious phone number

I’m only here to let people know and to warn them and hopefully EE was the one message that I had a special phone call and the person on the other line was just speaking another language and I knew straight away. It wasn’t a correct number so I block...

Dorann by Visitor
  • 361 Views
  • 1 replies
  • 2 Helpful

Resolved! Suspected Scam.

I have started getting messages. New Broadband services as a EE customer. from inbox-austin@extra.co.nz also showing I msa@communication. With a link to open a new broadband service doc.Obviously a scam. Can EE block these messages? Pete

Zippy2go by Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Resolved! Someone’s cloning my number

HiI am getting calls from strangers saying they have missed calls from me and I definitely haven’t called them. It’s really worrying me, wondering what other details of mine people are using. Does anyone have a email address for EE where i contact th...

Raccoon by Visitor
  • 301 Views
  • 3 replies
  • 3 Helpful