Has my mobile number been cloned?

HP711 · ‎03-03-2022

I have received some phone calls from people claiming that they have had missed calls from my number. However I don’t know these people and I haven’t called them from my phone. There is also no outgoing calls to these numbers on my phone.
When I looked up how this might have happened mobile number cloning was the first subject that came up.

Can anyone from EE shed any light on this as I want to make sure I’m secure and my details are safe.

Chris_B · ‎03-03-2022

@HP711 your number or Sim card has not been cloned somebody spoofing your number to make look it look like you’ve called these numbers. Hopefully they’ll get bored of it and move on. Alternatively you could request EE change your phone number.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎03-03-2022

Hi @HP711

To add to @Chris_B comments. This used to be an EE network issue of the past. Occasionally phantom missed called appear. It used to happen more after using WiFi calling. (It has happened to me in the past).

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JennieA13 · ‎23-11-2022

Sharing the attached feedback from EE regarding the same issue I am having. Hope people find it useful. 15 missed calls off people I don’t know today.

Leanne_T · ‎23-11-2022

Thanks for sharing this information for other customers @JennieA13

Please see our Prevent scams including phishing, vishing and smishing, Help page, for ways to stay safe and report spam texts and calls.

Leanne.