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SPAM

Grantie73
Investigator
Investigator

‎22-04-2026 01:21 PM

IMG_7308.png

This has just started appearing on my EE app when I log in. I have not clicked on any link. My DD are in place and bill is paid. Is this a new scam ? And how do I get rid of it ? 

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎22-04-2026 01:28 PM

@Grantie73 : Does it have a link in it that it tells you to click? Don't go there but what was the link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Grantie73
Investigator
Investigator
In response to XRaySpeX

‎22-04-2026 01:30 PM

There is a click here to pay which I did not do 


Sent from Yahoo Mail for iPhone
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XRaySpeX
EE Community Star
EE Community Star
In response to Grantie73

‎22-04-2026 01:31 PM

Can you read the underlying URL?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Peter_W
EE Community Support Team
In response to Grantie73

‎22-04-2026 02:40 PM - edited ‎22-04-2026 02:43 PM

Hey there, @Grantie73 

It is extremely unlikely bordering on impossible for a scammer to infiltrate your EE app and alter the content displayed, especially on an iPhone.

If you head over to the browser version of your account from a different device, do you see the same error message?

Alternatively if you give our team a call, they can check the status of your payments right away and confirm if this message is correct.

Peter

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Grantie73
Investigator
Investigator
In response to Peter_W

‎22-04-2026 02:43 PM

Thank you. No outstanding payments due. Only just come over to EE and first bill paid all ok. 
No idea where this has come from , very very strange 

Sent from Yahoo Mail for iPhone
0 Helpful
Peter_W
EE Community Support Team
In response to Grantie73

‎22-04-2026 03:09 PM

Thanks @Grantie73.

I would very strongly recommend getting this double checked by our team so you can be absolutely sure.

Normally payment scams would be in the form of a text or email; in 10 years of working for EE I have never known scammers be able to influence or amend what is displayed in our dedicated app, so I'm leaning towards thinking the outstanding amount is genuine. 

There could be a couple of genuine reasons your account has seen extra charges after a bill has been paid, and if you get in touch they'll be able to take a closer look.

Peter

 

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Grantie73
Investigator
Investigator
In response to Peter_W

‎22-04-2026 03:12 PM

Checked the web version. First bill paid via DD. Nothing would up to £50. Have checked everything on web version and app however will call just to clarify 

Sent from Yahoo Mail for iPhone
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Peter_W
EE Community Support Team
In response to Grantie73

‎22-04-2026 03:15 PM

Thanks @Grantie73

Please keep us posted here 😊

Peter

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Grantie73
Investigator
Investigator
In response to Peter_W

‎22-04-2026 03:20 PM

All sorted . I just spoke to EE. They said if I was to make calls to a number abroad it’s a £50 deposit. This should have been clarified at purchase point needless to say it’s not something I need.
Thank you 

Sent from Yahoo Mail for iPhone
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