Are you on contract or PAYG?
On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your EE app. Instead you need to call EE with a credit card and pay a refundable fee to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
