Tap2bill

[Moggy56]

Good afternoon all, I thought I might just add to previous topic on the above company making charges to your accounts without you knowing. 

I had a 56p charge on my account from text number 0149 4750 678 with reference number 60599. The reference refers to customer.service@tap2bill.com. I have never sent a text to this number or received one and when I looked at “who called me” on the internet, many people have reported this as a scam. I’m not too concerned about the small charge but wanted to ensure nobody else gets caught. 

I have chatted to ee to report this who were very helpful and put a 'charge to account bar' to prevent this. They also refunded the 56p, not that I was worried about that. Looking at previous topics here the last time it came up was 2019 (That I can see) so maybe they have resurfaced. Hope this helps.

[Jon_K]

Thanks for reporting this, @Moggy56.

Hopefully other users can see this too.

Jon

[joemce]

Same as above, but we have a 15p other company charge on mobile re Love island Vote.  We have never watched Love Island, let alone voted.  How can this be pushed through? It is only 15p, but worrying it could happen.  Joemac

[James_B]

Hi @joemce,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to look into this if you get in touch.

Thanks

James

[Bones11]

I got 2 20p charges for same thing, how much are these scammers earning with all these little thefts, makes my blood boil, How do they do it, I never called or texted the number! Protect us ee!!!

[Bones11]

Takes so long to get through to even attempt to sort it, nightmare 

[Peter_W]

Hey there @Bones11.

Thanks for taking the time to flag this. 

If you haven't already, I would definitely check the reference on your bill against our charge to mobile checker.

This should give you the details you need on how to dispute the charge with the service provider. 

Peter

[Drrodh]

So tap2bill is alive and deducting unsolicited SMS charges. On the 16th May and appearing on my June bill there are three small SMS charges with the name of customer.service@tap2bill  and a phone number that is a derivation of the Indian number. The website states business is permanently closed. It also quotes the text charge is against 60599 which is the HMRC text number for scam reports. This I had done because I had received 5 online codes from 60551 which I had not requested. This is HMRC. So I think this is a scam. EE guide suggested they would raise with tap2bill and gave  me the website contacts as well as email to raise with tap2bill. EE needs to block this user as it is clearly high risk for scamming activity. Lots of small deductions soon add up across 

it’s not the money but the fact that no one deals with the source via a premium billing service. They are uncontactable. 

I feel the mobile services from EE are  not as secure from scammers as they should be and they need to block these users that platform illegal use. 

Hopefully, the block on third party services which I never use will stop further scams. 

So EE sharpen up.