Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I cancel my account
Hi everyone,I just had email offering a better deal for £44.99 with 4g back up included which I agreed to sign up to. The website said £44.99 a month ongoing but I got a email confirmation saying I have to pay £10 a month for 4g backup additionally £...
Is there an easy way to keep all my settings when changing from a BT smart hub 2 to an EE hub 6 plus?Or do have to setup a new WiFi and connect all devices back to it again? The WiFi SSID is BT{numbers), so I'm not bothered on SSID name, but would ra...
As the title says, I can pair the hybrid connect to my Smart Hub pro 7 via an Ethernet cable but when I remove the cable it flashes aqua and eventually flashes red. I’ve reset both the smart hub and hybrid connect device and still no joy. I’ve seen...
I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?
I recently switched to EE and setup this new Smart Hub Plus device and have run into a significant issue which I cant find a solution for. Every device on my home network can reach the internet via ethernet or wifi, that side of things is working muc...
I have noticed a drop in performance on my already poor EE broadband line. Devices connected to the EE hub, like smart cameras and alarm sensors, keep disconnecting. That used to work well for more than a year, but suddenly they started keep disconne...
I’ve just renewed my package. is £39.99 a good deal for 1.6 Premium?
I am about to purchase an internal security camera , possibly a Tapo C210, to monitor a room in my house. My wifi is managed through a Smart Hub which I believe is dual 2.4 and 5 GHz. My question is will the camera connect automatically to the Smart...
Hi,I’m reaching out to see if anyone has a solution to connecting my Amazon security camera BLINK Sync Module (1st generation) to the Blink servers. The module acts as an interface between the cameras and the Blink servers.When trying to connect the...
