Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. We’ve recently switched to EE and I’m trying to get an Xbox Series X to pickup IPV6 but have no clue how to do this. Can anyone help? It shows that it’s enabled on the router, so why isn’t the console picking it up? It picked it up just fine when...
Anyone else getting a blank grey screen when they go to manage their broadband through the app!?
I am about to move to EE broadband but I need to be sure that I can use my existing wifi password. This is because I have a number of IOT devices using a simple SSID and simple password (the password is like 2017RobInson but different of course). So...
I had an engineer come in Wednesday 7th of may to install fibre wifi it was working for about 10 minutes I left the house and came back was not working. I called 150 and was told it could take up to 00:01 on the night for activation. I waited all nig...
Why does my account say still setting up after a year of being with these I can’t even talk to them through the app or can’t add WiFi 7
Hi thereWe haven't yet received our Smart Hybrid Connect and Smart Hub Plus units yet. We placed the order last Friday (2nd May) and today is Wednesday 7th May. We are due to switch 9th May? Thanks
Hello,I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my...
HiI’ve switched from Sky to EE broadband due to the £300 switching offer. The switching team are asking for a pdf final bill from Sky but I don’t receive bills like that - I’ve sent them the email that Sky sent me with the Early termination charges a...
EE have issued an £85 charge to my account for not returning the router this was returned promptly using their label and packaging provided! after 2 months the receipt was chucked away as assumed it was all good! this was immediately sent back in the...
Hi All,The first step in adding a broadband into your EE app is to enter the EE Account Number - which I found in my initial contract with EE. On step number 2 I need to enter the Billing Account Number which I can't identify anywhere, and when I try...
