Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45748 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89063 Views
  • 11 replies
  • 12 Helpful

iPhone 13 Pro - EE app doesn't pair with SH+

The EE app has stopped pairing with the SH+. It did work initially but now I just see the revolving blue/green circle. I deleted and reinstalled the app yesterday and it did pair once but now doesn't. In fact should you always have to re-pair every t...

BobN27 by Explorer
  • 166 Views
  • 2 replies
  • 0 Helpful

Resolved! Monthly Bill

I seem to be getting ripped off  on my monthly bill compared to other providers. Currently paying £42.55 for a 36Mbps guaranteed download speed with their All Rounder: Fibre 50. Looking on comparison website, Uswitch, prices range from £24.00 to £28....

Gerrys56 by Visitor
  • 180 Views
  • 1 replies
  • 4 Helpful

Resolved! No broadband

Anybody else WiFi not been working since around 6am? Contacted EE and been told it’s a fault outside but yet the same issue has happened 4x now and only been with EE 1.5months. 

Broadband - Migration from BT - EE Account

Hi All,Last month I renewed my BT broadband package which resulted in being moved over to EE.I didn't think much of it at the time, but now I'm getting text messages about "view your bill online", I was never offered an EE login and, while I have thi...

Resolved! Problem ordering Broadband

We ordered EE broadband ages ago and had some issues so it was canceled out, now we want to re sign up it won't let us sign up and says we have an order in process. But we canceled it back in April and had confirmation of it being canceled. 

fkisby by Visitor
  • 124 Views
  • 1 replies
  • 0 Helpful

Is EE superhub plus compatible with TPLink OneMesh

I have just got EE broadband FTTC , with EE superhub plus. i have some TPlink powerline extenders. does anyone know if the EE hub can form part of a onemesh network?the appealing thing about onemesh is the ability for a iPad or laptop to connect to t...

AndyC-66 by Investigator
  • 175 Views
  • 1 replies
  • 0 Helpful