Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey everyone,Just looking for some advice, or honestly, even just to see if anyone else has noticed a massive drop-off in how EE treats long-standing customers lately.I’ve been dealing with a temperamental broadband issue for nearly a decade now, spa...
Hello, I recently switched broadband to YouFibre back on the 23rd of June. YouFibre attempted to take over the switch, however for whatever reason EE is refusing to do this. I can't see an option to close my account anywhere on EE's website and I c...
After working for three weeks the extender decided to unpair from the Pro 7 hub. All attempts to re-pair the extender failed with orange flashing lights. I then plugged the extender into the hub and it then paired and I could see it again in the ma...
unbelievable i've received the equipment but cant set it up through disability and trying to contact EE is a secret that nobody knows so I say EE are the worst EVER
I have free Norton antivirus as part of my broadband entitlement.I need to completely reinstall windows 11 on my desktop.This will erase all my apps and files.How do I reinstall my free Norton antivirus?
Hi all, i want to extend my EE WIFI to an external building at the bottom of our rear garden. I pretty sure this can only be done with a wired connection to the main hub at the front of the house. This is fine by me but just wanted to check that it'l...
so Im supposed to get around 400 mbps download speed but the internet speed test on my pc tops out at around 100? is this user error or do i need to contact EE? Thank yoooou
So Sky are offering 2500 Gbps for £35 a month as opposed to EE who charge me £77 for 900 GBPs, tbh with the way the WiFi keeps dropping I’m thinking it time to move, does anybody have any experience with Sky. Any replies appreciated.
I was switched from Plusnet to EE. When I try and link a product (broadband) it says broadband found, but more details needed. I am required to enter my billing Account Number or landline number. I haven't been given my Billing Account number ( I d...
Hi I have recently joined EE and still in cool down period . The app is not working . It doesn’t recognise my WiFi extenders and tells me I am not home . is the company facing issues . I would like to know and have full transparency please
