Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44204 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85571 Views
  • 11 replies
  • 12 Helpful

Resolved! Worst change i now regret

I thought it was supposed to be better network.  I moved from BT to EE and the WiFi is rubbish. It drops signal. Can't get a good signal on my mobile either. Can't access my broadband account. Won't accept my details , eventhough I tried changing det...

Zeedaz by Visitor
  • 209 Views
  • 1 replies
  • 2 Helpful

Resolved! wifi router

Good evening, I am contacting you regarding my WiFi router, as it has broken down and I would like an engineer to come and change my WiFi router. Thank you.

Paul0036 by Visitor
  • 127 Views
  • 1 replies
  • 2 Helpful

Resolved! Don't have network in my home

Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working  Marta *******  ************** [Mod edit: Please do not share personal details as your post...

Resolved! EE Smart Hybrid Connect WIFI - Ethernet Port Purpose

Hi there, I recently renewed my BT/EE Fibre package and as part of the new package, I was supplied with an EE smart wifi unit (SW10A) and an EE smart hybrid connect WIFI unit (HC10A). Both of these units have a single ethernet port on the back  of th...

Resolved! Sending back equipment

Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two diff...

Dexter20 by Investigator
  • 626 Views
  • 6 replies
  • 1 Helpful

Smart Hub update?

I've had my broadband service with EE for just under 1 year and on Saturday 12/10 it just randomly stopped working while I was out of the house. When I returned home and went to investigate I found the hub was showing a static green light that flashe...

Buptaboy by Investigator
  • 3071 Views
  • 28 replies
  • 1 Helpful

EE router slow to connect 'identifying'

Hello,I have recently switched from BT to EE and have set up the router Smart Hub SH32B. The speeds and latency are great, exactly what I was hoping for. However there is on slight problem that hopefully someone will be able to help with. When I star...

tintin82_0-1728639123371.png
tintin82 by Investigator
  • 1090 Views
  • 11 replies
  • 2 Helpful

Old broadband account

Hi,this request is going way back - apologies for this. I did contact the broadband customer service billing line, we spoke for about 20 minutes but to no avail. They advised I come on to the community to see if anyone can offer any advice.I held a h...

KittyTu by Investigator
  • 293 Views
  • 12 replies
  • 6 Helpful