Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.II'd like to opt out from this service. I...
Hello,I am doing the migration from BT to EE and as a result I will be upgraded to a EE Smart Hub Pro. My issue is that I have received an email thanking me for returning my BT Smart Hub 2, but I have not sent anything yet, nor received any box or la...
I am trying to speak to someone directly about an update on our broadband being down due to a cable issue after the storm. I can get a text update but doesn’t seem to be any option anywhere to actually speak to someone?
Frustrated customer here!I took out the Essentials Fibre 67 package with EE because my account clearly stated I’d be eligible for a free upgrade to Full Fibre when it became available in my area at no extra cost.Well, OpenReach has now installed full...
So we had a power cut overnight. Powered everything off then back on again. Initially, the smart hub router worked fine, however, I couldn’t get the 2 booster boxes to connect. Later today, the smart hub keeps loosing connection. EE have said the pow...
how would I change my Wi-Fi password?
Having been with BT for my broadband I was informed by the store that all by customers were being migrated to EE I made it clear that as my contract with BT was due to expire I did not wish to be tied up for another term, unknown to me this is what t...
I am looking to block individual websites on my router (news sites, trying to read the news less). I have been able to activate parental controls for ungrouped devices, but the specific websites I have added are still accessable on all my devices. I ...
I have a Dimplex hub that monitors my storage heaters but since installing my new EE router, the Dimplex hub no longer works. The core problem I’m having is that the Dimplex Hub's connection to the Dimplex Cloud server is being blocked by the EE Smar...
