Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently joined EE and everything seemed okay, until I started to connect my smart home items.Firstly, here is a list of the items I have:5 BG home double Smart SocketsA Broadlink RM4 Pro+ Universal Remote3 Status Smart Plugs3 Shelly Smart Wi-...
We were in contract with Plusnet until November originally on FF900. In December I upgraded a phone and was offered 10% off all my lines if we took broadband so I said yes.I was very specific about being in contract and I was told it could be delayed...
trying to set up WiFi controls using the app and Smart hub 7 plus.have just moved over from bt, the router is set up and connected and my speed is 1.0gb, which is all great ,But in order to fine tune you need to use the app, and every time it says t...
I am trying to log into my Bt hub 2but tried using my EE app but it willnot par with the hub, the symbol just keepsspinning , and tried 192.168.1.254 & http://bthomehub.homebut safari saying connection is not secure
What are the disadvantages and financial implications of terminating rental of landline while retaining broadband? Will it affect loyalty discounts on mobile rent?Please!
Not long moved to EE, we have an EE Smart Hub Plus.We are seeing connection problems with one laptop, (older but not that old!), with the wifi dropping out, whereas a newer laptop is fine. I managed to get the older laptop to connect at 2.4 GHz (by ...
Over the last year or so, I've upgraded from 150 Mb/s to 500 & then to 1000 last month in an attempt to maintain satisfactory BB speed in, what I assume to be, periods of high system load. I've been testing every day for the last moth & speed frequen...
Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...
HelloI believe the EE Router has hidden QoS which is built into the firmware. The EE hub believes that all the containers/VMs on one server are on one port (which I guess, technically they are) and so it throttles the speed of any one "device" to mak...
Hi everyone,I am looking for some technical assistance or an escalation to a network engineer regarding persistent packet loss and severe jitter on my connection.I’ve done extensive local troubleshooting to rule out my own equipment, but the issue cl...
