Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve recently migrated over from BT to EE and it’s been a nightmare. Cannot understand why I’ve had to spend over 6 hours to various call centres (at least they’re UK based) however my package still isn’t right..first my Full Works TV package was hal...
I've posted before about this and still don't seem to have a resolution. TLDR: High ping fluctuations on Rocket League/FIFA, either on PC upstairs via WiFi or Xbox in the next room over via WiFi or connected to smart disc. I've upgraded now to FTTP a...
We are renovating a property that doesn't have any broadband currently. The village where it is situated has just had Ultra fast full fibre broadband installed and I have a voucher that I need to give to the provider to get it installed. (Open Reach ...
I'm at the end of my tether with EE, and seeing if anyone has any advice. On December 1st, I made the huge error of switching to new EE from "old" EE. Since then, I have spent 35 hours on the phone to EE, scheduled and rescheduled engineer visits, ...
We've been with EE full fibre with the back-up hybrid connect 4G router system for around 4 months and while the service is good when the router's connected, it feels clunky to have to manually restart the Smart Hub router every couple of weeks to re...
Hello.Please can this be looked at. I have just moved to EE from BT and been told that they can't move my login details from BT to EE be moved. I haven't had an email yet with a breakdown of my services and costs.They also stated they can't use anoth...
Hi,I have a large, long house and my router is at one end. I am considering moving from BT to EE after I got an email suggesting it.However, I see that I will only ever get 3 disks and the Smart WiFi Plus router. Is it possible to procure and extra d...
Hello everyone,Where I live, I don't have fiber, and EE only provided an ADSL connection (classic telephone wire, OpenReach RJ11 box) that is connected to the EE Hub. I want to use bridge mode, and I know that the EE Hub doesn't support it, so I boug...
I’ve recently joined BT/EE for tv and broadband. I was told by the representative that all charges will be paid by BT/EE when I transfer from Sky. However, theSky tv contract is different from the broadband and I’m locked into the tv deal until Octo...
I'm shortly returning to the UK and looking to get broadband internet for my home. When I put in my postcode / address the only offer that EE comes up with is the lowest speed and a guarantee of only 7mb/s. If I put in the address of my immediate nei...
