Broadband & Landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45111 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87732 Views
  • 11 replies
  • 12 Helpful

WPS security

I recently added the EE wifi extender (Smart Wifi Plus) and you connect it using the WPS button. My kids can only get on to wifi when we let them but now they can connect to wifi by pressing the WPS on the extender. If I disable WPS in the hub settin...

MitchEEl by Investigator
  • 254 Views
  • 4 replies
  • 2 Helpful

Resolved! Awful Hybrid Connect

Soooo, currently wasted around 3 hours both on the phone and via the pointless app chat trying to get Hybid Connect up and running.First device doesn't work (Flashing RED on 4G).Promised a new one, not been sent. Yet another complaint raised, why I d...

Resolved! Ex colleague, switch to standard plan

Hello,I left my job at EE in April of this year and am yet to hear anything from the company regarding my current colleague products and when these will switch to a standard plan. How can I find more information on this please? I called customer serv...

Resolved! Broadband contract ending

Had a message saying contract was due to finish less than 2 weeks before it was due to. Not the best. Anyway, went online to see what deals EE had and all I could get was "WE ARE MAKING SOME CHANGES" and could not get details of any deals. Worse thin...

Sky Q Problems

Hello All, this may not be the right place for this post, but I thought I’d try in case it’s something EE related rather than Sky Q…..I have searched other threads for this scenario and not found anything that’s applicable but apologies if I missed i...

EE Smart Hub Plus and Wirelesss Extenders

I currently have BT Broadband 70MB delivered over copper. The circuit is delivered from a telegraph pole into my loft extension eaves, where the router and a switch is placed. I then distribute hard wired ethernet connections via a patch panel to dat...

DavidF9 by Explorer
  • 1466 Views
  • 36 replies
  • 10 Helpful

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by Established Contributor
  • 6247 Views
  • 34 replies
  • 4 Helpful