Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Morning guys, now we have had openreach get the road all fibred up we are now ready to order. We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place? We also have the ONT in ...
Hiya, I've got two EE Smart Wifi Pro Extenders and in the management page they say that one off them connects to the hub and the other connects to the other extender. Is this the correct behaviour? I've found that client hand off on these nodes is re...
For the past 2 evenings we have had no broadband connection, we have no woken up on day 3 and they’ve identified a fault but estimate 5 days to fix it. In the age of working from home, what do I do here?! My partner works from home, help chat is a 4 ...
This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.It allows ...
Hi everyone, we moved our home broadband from Zen Internet to EE last September to take advantage of a bundle offer which significantly reduced the cost of our two mobile phone contracts. Hindsight is a wonderful thing! Since moving, we've experience...
Hello community I have couple of weeks waiting for the return label but I didn’t receive so now they asking me for 85 pounds because of that. I didn’t return because i need the return label and also i didn’t receive a QR that i have to saw on the ray...
No connection ot went off yesterday came on got for 2 minutes and gone again
IV been sent an email about a debt collector wanting £173 for EE but all my bills are up to date, I moved home back in August and when I phoned EE to switch my address over, they gave me a new broadband and cancelled my old account, they said they wo...
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
Hi, I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage an...
