Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband keeps on stopping I have to keep on putting the password in. my tv package is with sky and we have a new tv. can someone please tell me hats happening with my wi- fi signal. we've only had EE braodband for 2 months and we've never had th...
Broadband has been down since morning of 7th October have had 3 messages from EE, one saying they were dealing with the problem 2nd apologising for it taking so long to fix and a 3rd this morning the 8th October at 07.30 saying it was fixed and to r...
Without a doubt the worst company I have ever dealt with for complaints and mistakes , since January 2025 , I have been paying £7.99 a month on top of my broadband bill for a product I dont have , you cannot get them on email , and when I have mang...
Hi engineer came and changed our router to the one above seemed ok but the booster we have won’t connect light always red I’ve done resets the lot means none of our Alexa devices, out door cameras and stuff in our cabin our old WiFi was 5. Signal now...
I just don't understand I have bt broadband is it something to do with that I'm not sure
Today I received a threatening email from EE saying if I did not renew my broadband contract they would remove my discount. As my contract term was removed due to the busiest home service being not fit for purpose what are they going to do now? There...
Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.II'd like to opt out from this service. I...
Hello,I am doing the migration from BT to EE and as a result I will be upgraded to a EE Smart Hub Pro. My issue is that I have received an email thanking me for returning my BT Smart Hub 2, but I have not sent anything yet, nor received any box or la...
I am trying to speak to someone directly about an update on our broadband being down due to a cable issue after the storm. I can get a text update but doesn’t seem to be any option anywhere to actually speak to someone?
Frustrated customer here!I took out the Essentials Fibre 67 package with EE because my account clearly stated I’d be eligible for a free upgrade to Full Fibre when it became available in my area at no extra cost.Well, OpenReach has now installed full...
