Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45898 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89347 Views
  • 11 replies
  • 12 Helpful

Resolved! Printer Slow Epson ET-2920 - OK on BT Hub

Printed at good speed on BT Hub (15 secs) - on EE Hub slows to a crawl (5 minutes).Epson ET-2820 connects via wi-fi to laptop.Switched EE to 2.4Ghz only.  No change.No spare slots on printer for ethernet cable - only one to my PC, everyone else uses ...

Resolved! Power supply (faulty)

Posted in the open:@kwakers wrote:After chatting with a so called tech expert he informed me my router isn't faulty but the power supply adapter is. I'm a bit skeptical this all started when I accidentally turned my router off. (Power button is a bit...

XRaySpeX by EE Community Star
  • 851 Views
  • 3 replies
  • 2 Helpful

BT Call Guardian

I have a BT Call Guardian phone with Call Guardian set up and several numbers stored in my VIP list. Whenever anyone calls, even if they're a VIP, they're asked to state their name and press the # key. After doing that, they're told again to state th...

Resolved! Port Forward doesn't stay in list

Heya!So I've been trying to port forward for a while now. Trying to set up a Minecraft server. I did this years ago and that port has stayed in place, but trying to add another (for an external map mod) it doesn't stay in the list. I click save, it s...

Rob371 by Investigator
  • 315 Views
  • 7 replies
  • 9 Helpful

Buffering

Hi can anyone help on constant daily buffering on all my devices . We have a 32 gb contract . We’ve had 4 extenders in , then 3 , then 2 now back to just the terminal . Buffers morning and evening mostly I guess when most people are on . Never got th...

DandL1 by Investigator
  • 171 Views
  • 2 replies
  • 0 Helpful

Resolved! Can I get rid of my EE router?

HiMy EE g.fast broadband service using a smart router ended on 5th August and I've got my final bill and will get a partial refund next week.However to date I've had no communication or a return bag for the router. ... Can I safely assume they don't ...

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wy2k by Valued Contributor
  • 237 Views
  • 3 replies
  • 1 Helpful

Roters and Extenders

Our first-hub kit was installed on 20th November 2024, our second-hub kit was sent on 22nd February 2025 and our third-hub kit was installed on 19th August 2025. Whilst waiting for the second and third-hub kit to be sent, we were unable to use the in...

5Pandas by Investigator
  • 205 Views
  • 3 replies
  • 1 Helpful

Resolved! WiFi dropiping out

Had this fault of WiFi dropping out,blue light stays on router only way to get back online is turn router off and on again,this has been going on since swopping from BT late 2024,had 5 different routers sent out EE engineers came out to check,BT also...

peterw22 by Investigator
  • 260 Views
  • 5 replies
  • 5 Helpful