Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm looking to join EE but I'm a bit confused about the different plans and pricing.Basically I only want a 900mbps Fibre connection and, ideally, the Smart Hub 7 Pro Router and Wi-Fi Extender 7 Pro (probably 2 Extender 7 Pros)If I get the Ultimate p...
We have this fabulous 1.6gb gaming package we had a good speed up to the 1st 7 months and then 3 weeks ago we been having problems for on the upload is rubbish 104 upload we should be getting at least 200 upload and the download on speed test doesn't...
I have a broadband fault. EE provide tracker number. I go to EE app. I search for fault tracker. It gives li link. Link takes me to EE web page. Web page says “only broadband faults can be tracked”Yep, that’s what I want to do! There’s no option t...
Can you provide broadband in my new address?
Has the internet dropped? Been down for at least 20 minutes now and still can’t get it back on?
Absolutely sick of ee lately the last 6 weeks have been terrible internet going down all the time , going to contact them one more time then if not sorted going to a different provider , don't care if contract isn't up surely it can work both ways .
I was with pusnet got ee now said my bourbon should been working is not
My question is: have you also been ripped off by EE? I’ve heard about this happening to friends; my parents went through it, and now it’s happening to me! EE "forgets" that a contract has ended and keeps charging for internet service for months on en...
