Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi EE and all you folkWhat is needed for EE to support DYNDNS.. my contract is due to end and before I cancel and go elsewhere what is the situation for DYNDNS to be supported.Whoever fell out with DYNDNS or EE can you pull your socks up and get this...
Hi all,Recently had an visit from Openreach to install fibre to my flat, due to it being an 1850 church which was converted in 2003 they are requesting an asbestos certificate, despite already having installed fibre in other flats. Apparently when th...
Twice now we have noticed the Router not working and we are using the backup 4g/5g modemWhen I have logged into the router manager BOTH wifi channels are turned off? Absolutely nobody wouldve been in manually to turn them off at the home As I am the ...
I’m new to ee and just when i think im making progress and I chase order installation date for fibre . It says complete. Cancelled . I haven’t cancelled any order and I’m expecting an engineer to visit on the 3rd sep .I’ve spent so much time trying ...
My Asus GT-BE98 router is connected to my 1.6 gbps EE service through the ONT and my PC connected to the router via ethernet. Does anyone have the specific IPV6 settings for this router please?
Hello - I need some help to extend paying broadband due to a pay dispute with my company which ACAS is looking into. I’ve tried contacting to help but need help. Thanks
Hi. I was recently forced to switch from Plusnet to EE for my broadband service as I needed to keep the landline for my elderly mum to use. The router had to be located near the front of the bungalow in the corner of our living room rather than in th...
Hi I had my broadband installed 7th August when signing up it says would receive a £150 voucher how longs it take to come thanks
My parents have been just moved from FTTC to FTTH and the migration went well, they have DV and got sent the big button battery backed up/4G 999 capable FW500 Motorola phone which they didn't order, from what I can see. Any idea why they got sent thi...
Just been forced to moved from PlusNet to EE due to wanting to keep our home phone number. Trying to add back the site restrictions (parental controls) we had made under PN, but it seems it's impossible without downloading the app, and that seems to ...
