Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI am hoping someone on here can help as I’ve been on the phone to EE support three or four times a day for three weeks. I have the Smart Hub 6 router and it constantly restarts throughout the day. Between 6am and 11pm it happens around 8 or 9 times...
A few of my website account send have send me a text about an ISP rejecting their email request to me. My email address is correct. They appear to be blaming my ISP, EE Broadband . Any ideas?
I now have my new Broadband router and have requested an adaptor. (Not connecting it yet) We have numerous wired land line phone sockets around the house and have 4 separate handsets. Do I need 4 adaptors , one for each phone? Is it possible to c...
My wife and I changed to ee WiFi. Now my wife’s phone and my iPad will not connect to the WiFi. My wife’s phone is a Samsung phone. Both devices worked on the old WiFi. My iPad will connect for a little then cut out. It shows full WiFi connection but...
We had our FTTP installed last week (27.01.2025).I have been doing speedtests over the ethernet ports on our EE Smart router (White) from 2024. screenshot.The upload is definitely capped at 50Mbps.A telephone call with EE service today was less than ...
Hi, I know this has been discussed before many times but I haven't found a solution that works yet. Whenever I try to use the Broadband Status Checker (not the coverage checker) it always returns "This service isn't working right now". This is the ...
As the title says, I'm having a very odd issue with my new Smart Hub Plus after previously using a BT Smart Hub 2. When using Discord, specifically the PC app over ethernet, I am unable to upload images or stream to friends without the connection alm...
Use a landline handset, there is no dial tone and I cannot received or make outward calls. Cannot report via mobile as I do not have one. How can I get support for this issue, EE only give Help for mobile connections, cannot see any email address to ...
I spent 40 minutes being passed from pillar to post without resolving my request for a WiFi 7 Extender Pro to improve broadband connectivity in my house. This has been an issue since BT became EE. I previously had 3 range extenders. I saw from my las...
After help for my Elderly Mother :My Mother in her 80's and a BT customer, was spoken to by Customer Services yesterday on the back of an enquiry about packages. She told the advisor that she wasnt ready to swap and needed time to think about the off...
