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Broadband

Xboxking09
Visitor

‎01-09-2026 12:54 PM

Hi I had my broadband installed 7th August when signing up it says would receive a £150 voucher how longs it take to come thanks 

 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎01-09-2026 01:02 PM

Hello @Xboxking09 ,

Welcome to the community,

Have you moved from another ISP? 

If that is the case, you will have to have your final bill and then give it to EE to receive the amount, I believe.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
JimM11
Maestro
Maestro

‎01-09-2026 01:04 PM - edited ‎01-09-2026 01:17 PM

@Xboxking09 May not be the correct linked help, but see it anyway. Also look at the e-mail or the actual promotional company deal you used when applying at the time.

Amazon Products Terms and Conditions | Help | EE

XRaySpeX
EE Community Star
EE Community Star
In response to Schockwave

‎01-09-2026 01:11 PM

Repayment of exit fees doesn't come as a voucher. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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