Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Customers moving to EE get it for £30. This is illegal.
Having recently gone over to EE broadband (which was not my intention) I have been bombarded with emails telling me to return equipment. Over the last couple of months having explained to EE that I was a technophobe and had no clue how to set up an...
My bill usually comes out of my bank on the 4th of every month but this month it hasn't been taken. There is always sufficient funds for my bills. The direct debit hasn't been cancelled. Has anyone experienced this?
To whom it may concern I am writing to explain that I had a complaint open with the new EE complaints department regarding my new EE account One of your colleagues from the new EE complaint department was dealing with my account and speaking with me...
Broadband has stopped working again
I have renewed the broadband contract with EE for my elderly mother, and was supposed to get Fibre cable installed yesterday. The Openreach engineer came, said it was too difficult and left. An email was then sent from Openreach saying 'sorry we miss...
My Mother-in-Law is 90 years old that has Dementia and mobility issues. We have had to install a camera at her property (with 2 way speech) to make sure she stays safe as she was answering the door to complete strangers in the dark. Her connection i...
When I went onto fibre, EE misspelt my email address. It means I have not been able to view my bills since last November. I've rung EE several times but they seem unable to fix it. The last time I rang, the battery ran out on my phone so I was c...
Ours is rubbish. We are Hertfordshire. The signal keeps dropping so we basically can’t get on the broadband. We only upgraded from BT last week which was working fine. We were suppose to have an engineer today but they cancelled so now need to wait u...
Hi allNot sure if anyone can help and this is a long tale of woe so apologies in advance… Essentially back in Oct 2024 I signed up for EE broadband which at the time had 1 year of Xbox Game Pass included. Unfortunately, there was an issue during set-...
