Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, been with EE for 9 months now and use the app to manage everything. Has anyone ever managed to pause WiFi for any devices? It's never worked for me so a complete free reign for my kids 24/7. I even tried adding certain devices to group and pa...
I have a client who has asked me the below query about EE wifi and I do not know the answer and I am hoping you can help with that and what band its broadcasting live on.From my client"There is a wifi called EE Wifi that is being advertised but not o...
When I was moved from BT to EE I kept the BT Smart Hub 2 that I was originally provided with two or three years previously. When it works it works fine, but three or four times a week Wifi connections to the router are lost. I reboot the router and ...
@ee I have 1 phone 1 tablet and a broadband connection with EE. Reported problem on the 21st and explained in full technical detail what was happening, I am an IT engineer but instead of listening to my detailed explanation I was ignored and told tha...
Broadband not working for nearly 1 week now. Waiting for a new power supply cable to arrive. How long should this take, and am i entitled for a discount?
I had already got my devices paired with the EE App and had been problem free for a couple of months, but recently I got an error every time I tried to manage my devices in the app. Eventually I uninstalled and re-installed the app. When I came to at...
Can someone tell me why my I have no Internet considering my bill IS NOT DUE TILL THE 26TH !!! I am not happy in the slightest
I have just been moved over from BT to EE having just renewed my Broadband contract. On Monday 20-Oct I got a message and email from EE saying my first bill was ready. The next day I got a message and email from BT saying my bill was ready. BT took ...
I have a smarthub plus and neither via the app or the admin panel across any browser is there the possibility to remove an unconnected device .On my previous BT Home Hub router there was a button when using the admin panel to "remove" an unconnected ...
