Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I can’t seem to access my EE broadband account to be able to see a physical bill. It doesn’t seem to accept my billing account number. Please can I have some help to do this,Many thanksIan
There was no bag provided. I am wondering whether I could just return the old adaptor in the jiffy bag it came in having the return address GX0 Harding Road Milton Keynes MK 10 0DG? Alternatively could I obtain from you a postage paid return label (b...
HiI moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)I've called up EE around 3 times since then. I had an engineer out who couldn't see any physic...
Mobile signal is poor where we live, so we normally use Wifi calling. However, it just stopped working. EE call centre are adament its not a router issue, but i'm not convinced. Its the same problem on 3 iphones and 2 android phone (Samsung & Google)...
Why no broadband for near 24hrs
I renewed my contract in store in August and was asked about my broadband service. I am with Virgin and my contract is up in December, and was told I would get money off, by also having broadband with EE, so I signed up for full fibre.My appointment...
Since joining EE broadband, I cannot download any apps, such as Netflix, ITVX, YouTube etc. on my phone, tablet or TV. My connection to my work computer is fine (VPN). I've had countless calls to EE and 2 replacement smart hubs, problem still remains...
Hi, I have been through the EE diagnostic bot text message thing twice and all it tells me to do is turn the router off for 2 mins, which does not fix the problem. Since Friday evening my smart hub has had the white light lit, meaning I'm running on ...
I have tried various account numbers given when joining EE but none seem to work?
