Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ours is rubbish. We are Hertfordshire. The signal keeps dropping so we basically can’t get on the broadband. We only upgraded from BT last week which was working fine. We were suppose to have an engineer today but they cancelled so now need to wait u...
Hi allNot sure if anyone can help and this is a long tale of woe so apologies in advance… Essentially back in Oct 2024 I signed up for EE broadband which at the time had 1 year of Xbox Game Pass included. Unfortunately, there was an issue during set-...
Can someone explain why there is only fibre option available at my new flat. I’m renting and thought I’d be able just to move my current broadband over but told it’s not compatible.if landlord doesn’t agree with holes etc needed to be drilled what h...
HiI registered online to get full fibre broadband a few weeks ago and have been receiving texts about engineer visits and received my router today a week ahead of the booked visit but I have not received any confirmation emails or welcome emails.Sure...
I want to cancel my ee phone and broadband please
Tech has just left after connecting the ee router , changed th SSID and password to that of the old network.Moved over from BT Halo as the internet kept dropping out.The old set up had 3 BT Mesh Discs and 2 Metgeat Mesh adaptors.From what I can see t...
Hi, I moved to EE full fibre to the house broadband in December. I have a Sky Q box dating from May 2024. All was well till this week when the internet connection drops almost daily. I unplug Sky and there’s no problem resetting. I don’t have ...
What is going on?Was down last night too!
I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no bet...
When Openreach engineers have tried to set up my EE full fibre they have been told on mobile that there us a problem with 'Unknown SASA' but what exactly does does it mean and why is it so hard to fix?
