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Setup Smart Hybrid Connect

quinnyla2
Visitor

‎20-07-2025 10:46 AM

I have had the smart hybrid connect for a few months now, not used it, not been able to use it, it just flashes green. Not been able to contact EE as the system thinks its a broadband issues and insists on checking the line and tells me everything is fine. When it's nothing to do with the broadband. I just want to speak to someone and get this sorted as i'm paying for it, and not been able to use it or speak to anyone at EE!! Any help please!

0 Helpful
1 REPLY 1
Mustrum
EE Community Star
EE Community Star

‎20-07-2025 10:58 AM

@quinnyla2   have you looked at any of the help pages.

Flashing Green indicates it is not yet paired to the router. Do you have it connected? And do you have mobile network coverage?

If you call customer services, option 2 for broadband there is an option to speak to an agent.

Hybrid Connect device lights

  • no light - the power is off or the lights have been turned off using the EE app. Check the hub is plugged in and switched on and that its lights haven’t been turned off in the EE app
  • solid green - your Hybrid Connect device is starting up. It usually takes a minute.
  • flashing green - the device is not yet paired with your Smart Hub (router) Make sure the hub's on and connected to your device
  • flashing blue - the device is pairing with the hub
  • solid blue - the device is paired with your hub
  • solid orange - the device is too far from the hub. Try moving it closer
  • flashing red - the device cannot connect to your hub. Try connecting the device and hub by ethernet cable or move the device closer to the hub
  • solid red - there's a problem, try restarting your device. If it's still red, get in touch

4G signal bars

  • flashing blue - the device is connecting to the mobile network
  • solid blue - the device has a strong signal. 2 or 3 bars are good
  • partially blue - 1 bar - 1 bar is okay, but you may be able to improve your signal. Try using the EE app to help you
  • solid white - the device is using mobile data to support your broadband. 2 or 3 bars are good
  • partially white - 1 bar is okay, but you may be able to improve your signal. Try using the EE app to help you
  • flashing red - the device cannot connect to the mobile network. Connect the device and hub by ethernet cable or move the device closer to the hub
  • solid red - there's a problem with your device. We'd like to help, so get in touch