HP printer not wirelessly connecting to Hub - Mac filter issue?

Mark_D
Investigator
Investigator

‎31-10-2024 10:28 AM - edited ‎31-10-2024 10:48 AM

Have a HP Officejet which connected perfectly on my previous BT Home Hub - switched to EE Smart Hub and I have lost 3 days of my life trying to get it to connect.  Finds the Hub no problem - asks for WPA PW but fails.  Message on the report seems to indicate Mac Enablement issue.  But I could be wrong.  Please don't say add the MAC address as I couldn't find a way to do that on the new EE Smart Hub.  

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12 REPLIES 12
MaryF1
Visitor
In response to Mark_D

‎04-02-2025 04:00 PM

Having same problem with new hub, printing fine with old ee hub.

Where is the WPS button on the hub?

I am a dinosaur. 

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XRaySpeX
EE Community Star
EE Community Star
In response to MaryF1

‎04-02-2025 06:01 PM

@MaryF1 : On the LHS.

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Peter_W
EE Community Support Team
In response to MaryF1

‎04-02-2025 06:05 PM

Hey there @MaryF1, welcome to the EE Community 😊

Which model of EE Hub do you have?

Feel free to post a picture if you're not sure, but it will usually be found on the back or side.

Peter