Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey all ,ive recently had the ee hub for full fibre , but im wondering if i should buy the ee hub 7 ?is it worth it ? and if i bought it 2nd hand would it still work with my full fibre ? any info or help is much appreciated.
I am a new EE customer, BB works but the Smart Hybrid Connect is paired to the route but the three bars are flashing red. I have moved around the house and it is in the best possible position for 4g.
Hi, just wanted to ask, I have WiFi 7 and I have 3 Smart Hub Pro extenders. I purchased a fourth on eBay. This connected and was showing in the app with no problems. Initially it showed no signal but after around 12 hours it was showing great signal....
Hi all,I’ve recently switched from BT (using the BT Smart Hub 2) to EE and am now using the new EE Smart Hub Pro. Since the switch, I’ve been experiencing a frustrating issue with my solar battery setup.Here’s what’s happening:I have two Sonnen batte...
Hello. I have changed admin pass for my hub and now while trying to change setting I forgot what it was. I can’t use the one originally displayed. How to recover?
I am amazed at the lack of customer service that EE provide. As a new customer I do not want the red carpet rolling out. I just want clear answers as to when I will be finally switched on?EE claim that my flat does not have a fibre connection yet loo...
I was thinking of upgrading to ee one from BT, but can't understand why I would do this when for the same bt broadband and tv package I would be paying at least £8 a month more, surely it should be the same or cheaper to entice customers over, especi...
How do i link broadband to phone app i havnt got account number
ok so upgrade my present broadband package from essentials 36 to full fibre 150 essentials'. offered no upfront cost. get email to confirm and it says £30 cost upfront. WHY
Current broadband provider is TalkTalk. Email addresses all '@talktalk'. Am I able to use these TalkTalk email addresses with EE as broadband provider?
