Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2296 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47216 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92194 Views
  • 11 replies
  • 12 Helpful

moved from BT to EE, been charged twice

I moved from BT to EE on the last day of my BT contract on 9th Jan.  both BT and EE have taken direct debits for broadband payments after this date.  why have i been charged twice when this is now the 'same company'

Resolved! Fibre install

Is there anyway I can get personally get in touch with someone who can inform Openreach there is no need for outdoor works as my building has a cpt already installed on the outside of my property building and the lines to other people's flats go unde...

EE App will not Link to my Broadband

Since transferring to EE from BT, everything is now sorted out with one important and extremely aggravating problem.I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 7...

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Greycat70 by Investigator
  • 1199 Views
  • 7 replies
  • 0 Helpful

Issues with EE

I'm having issues with EE with my board band. Never had trouble with sky mobile like I am now. Only just joined EE and want out now as not happy with the service. Wish I stayed with sky as it was so smooth and had no issues till now. Sick of it, wors...

Lisa681 by Visitor
  • 366 Views
  • 2 replies
  • 1 Helpful

Switch broadband

I switch from bt to EE broadband.  Whay EE don't send first broadband to I don't lost Internet in home. When I get new broadband then I can old bt broadband send straytawhey back. 

Skincs by Explorer
  • 417 Views
  • 3 replies
  • 7 Helpful

Openreach

Hi. Did anybody else have problems with openreach constantly cancelling appointments two days before they were due to install. It happened twice to me so I cancelled the order. They said they were unable to attend. No other reason given. Strange when...

Speedtest choppy when using ThinkBroadband.com

I have been doing some speed test of the FTTP (FF500)  broadband connection, using thinkbroadband.comThe result is not as clean as I had with my previous provider (VM350). What i get is very irregular reading during the test for both Downloads and Up...

Landline/ router query

I've recently signed up for EE broadband only. Do I need to continue paying Talk talk for the landline so my router will work?

GrahamO1 by Investigator
  • 681 Views
  • 9 replies
  • 5 Helpful

Broadband Web page not work

HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not available This seems to be a perennial problem as there has been multiple threads around this, ...

Resolved! Wifi plus flashing orange

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

DC17148 by Investigator
  • 1419 Views
  • 5 replies
  • 3 Helpful