Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Not sure how EE get full fibre to the house, but now CityFibre have ripped up the pavements and laid empty fibre tubes to our houses (Boris's gigaband project) why does EE still say EE full fibre is not yet available in our postcode?
HiyaI can now get full fibre to my home and want to order one of EE's FTTP packages. We're currently running the whole house off a EE 5G Home 'Broadband' router - quite successfully as it happens - but it tops out at around 150Mbps. Fast enough for m...
I've been on Sky Broadband for about 3 years, never had an issue accessing Ticketmaster...I switched to EE about a month ago and EVERY time I try and access Ticketmaster to buy tickets it thinks I'm a bot and blocks my access. Does anyone else suffer...
Dear EE Customer Service, I am writing to formally raise a complaint regarding the recent renewal of my home broadband contract, and the unexpected early termination fee that has since been applied. During a recent visit to one of your branches to re...
I recently switched to EE and have a brand new router. However, I've just noticed that it won't let me access VPN websites. I've checked that it's not my device causing the block, but the router somehow. I've tried switching off IPv6, switching on...
I have just joined EE and have a brand new router. As my rental home is 180 miles from home I need to have remote access. Can I alter the settings on the router to allow this? If so how do I grant myself those permissions? Thanks for any and all hel...
HelloThe TV box has decided to stop working. All I can see at the moment is Connecting to your Router and occasionally, a screen telling me it can't.It was working literally 90 minutes ago. Any ideas what might be happening. I've done the various Pow...
I had the full fibre hardware installed today but it is connected to my original BT hub ( I wasn’t sent a new EE router) , should it be working because at present, it isn’t! ( the hub is constantly flashing purple) . The engineer said wait 4 hrs, I’m...
Hi all. First post here.Switching over from Plusnet BB to EE Fibre 67 Essentials this Friday and want to get everything prepped my end as I work from home and cannot afford too much disruption / drop out switching over.Current set up is TP-Link Arche...
even after phoning a month ago to cancel my broadband I am still being charged [Mod edit - added missing subject title]
