Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I keep being badgered about moving from BT to EE, but when I check the deals that are available to me, it offers me Fibre 67 All Rounder" for the same price I am currently paying BT. If I visit the website as a new customer, it offers me Fibre 67 Ess...
I am moving from BT broadband and setting up with EE as my new provider. I have a BT email address, can I continue to use this?
Good efening all, I can't get wi-fi to work or the phones, I had to go back to wired to get on here. I'm online but there are no lights at all on the Smart Wifi Plus or the Smart Hybrid Connector. I'mhopeless with instructions, been pressing buttons ...
We've had this hub for a couple months now, 4 or 5 engineer visits and still has not been fixed.The connection will drop out completely every 10-20 minutes and come back on after 1-3 minutesThe engineers have concluded that the line itself is fine so...
Have to say, coming from Virgin, that EE has been really depressing so far. First they lied about my switch on date over the phone and now I have a mini hub to tide me over and I cannot get it to switch off safe search. I called and one person said t...
I just wanted to share the issues I'm having here as im getting incredibly frustrated with my EE experience. I switched from BT on the 900Mbps service which I would rate 10/10 and on the EE side its been like 1/10.I initially had constant issues with...
I moved over to EE from BT on a 150 fibre package around 18 months ago. Things can bubble along fine for a few months & then I can get problems. I have an EE TV package, a Ring camera system a Nest thermostat & several Alexa enabled devices. What see...
It pairs fine with a BT Smarthub 2, but not the EE Smart hub plus.I reset the hybrid connect and the EE router, but it doesn't resolve anything. The hybrid connect just continuously flashes the aqua colour, and that's it.
Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection. Is this an issue for Sky to resolve or for EE?
As mentioned in previous posts, my shiny, new 150 mps fibre broadband connection went off after 4 days, so EE sent me a 4G hub until it was fixed. I used the 10 mps 4G for 5 days and then returned it after the fibre was reconnected. They've charged ...
