Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44425 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86110 Views
  • 11 replies
  • 12 Helpful

EE and BT

I moved from o2 to EE some time ago with my joint mobile contract. On a further visit to the local store i was told they could provide me with my broadband and tv cheaper than Sky so I switched. I am now paying £93 per month for 2 mobile accounts, my...

kmearing by Investigator
  • 588 Views
  • 6 replies
  • 0 Helpful

Missing antennae

Just installed our new kit for EE broadbandThe Hybrid hub that we received did not have the two antennae and was also missing the power adaptorWho do I contact about this?Thank you

randelld by Visitor
  • 304 Views
  • 1 replies
  • 0 Helpful

Connection issues

Im having the same problem, ive spoken to ee and have been told the new ee smart hub isnt so smart ,as they are having trouble with them, ive had my full fibre fitted 3 weeks and still havent had it connect a full day without issues , im now on my 3 ...

Smig60 by Investigator
  • 494 Views
  • 7 replies
  • 0 Helpful

Wi-Fi printer

I have just switched broadband from BT to EE, smart hub plus installed no problems., working fine. Cannot get Canon TS3550 WI-FI printer to work no being recognised on my IPAD.

Jersey3 by Investigator
  • 640 Views
  • 6 replies
  • 1 Helpful

My internet won’t work

Some reason my internet has been funny and won’t work on Disney Netflix ect even the firestick only working on my phone ? Anyone got any ideas ? 

Chloe432 by Visitor
  • 352 Views
  • 1 replies
  • 1 Helpful

Internet booster

Bought  this internet booster as no signal in my kitchen and although get full bars on my phone won’t connect to internet. Any advice please

Jonjim by Explorer
  • 428 Views
  • 2 replies
  • 0 Helpful

Equipment

Joined EE in July.  As yet still not received the latest equient.  Rang to order as was missed off my delivery/order at the start.Was told the old BT equipment I have is fine and does the job.  But I could have the new equipment to try to see if my s...

SarTad by Investigator
  • 399 Views
  • 3 replies
  • 0 Helpful

Linking broadband and mobile accounts and app issues

I know there have been ongoing issues with linking mobile and broadband accounts since "New" EE launched last year, work issues widely reported here.EE claims those issues are now resolved and that "the majority of customers can now use the app succe...

garywood84 by Established Contributor
  • 716 Views
  • 3 replies
  • 4 Helpful

tv

I just got  a new Bush TV and it won't accept my Router password  or wi-fi to set it up help