Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44513 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86321 Views
  • 11 replies
  • 12 Helpful

Broadband bill

I am trying to view my broadband bill on the EE app, but keep being told that the account number is invalid even though I have checked it very carefully and put in the correct letters and numbers. 

richjm612 by Investigator
  • 397 Views
  • 5 replies
  • 0 Helpful

Resolved! Safe search

how do I disable Safe Search from my Broadband, I've tried all the workarounds and they work for 5 mins and then reset to strict.and when I go to content lock, that's blocked until I login, which is ok,  and when I do login, it shows there's no restr...

robh661 by Established Contributor
  • 1092 Views
  • 5 replies
  • 4 Helpful

Ending a contract

My 24-month contract for broadband ends on 4 October. I decided to leave EE and not renew the contract after it ended. Do I need to call them to cancel auto-renewal? Or, do they automatically end the contract as they know I'm not moving the broadband...

Landline

Hello,when I make a call from UK to another country(europe) I hear just:"service cannot be connected"I have this service in my subscription and I pay the bills but since yesterday I got such a surprise does anyone know this problem?thanks

jarekz by Explorer
  • 344 Views
  • 4 replies
  • 1 Helpful

Phone will only connect to wifi through extender

Since changing from BT to EE Smart Hub a few weeks ago, my Redmi Note 7 Phone will only connect to it through my Wifi Extender. Everything else in the house-laptops, phones, printer, TV boxes all connect directly with no problem. My phone connects to...

ricrog by Investigator
  • 1375 Views
  • 13 replies
  • 5 Helpful

Broadband contract

s they have. They are a disgrace. You cant find home broadband contract on line and are expected to phone up...great for the deaf...or go to a store where they will force you to take another of their contracts. They have already been reported to the ...

Mc41 by Investigator
  • 333 Views
  • 1 replies
  • 0 Helpful