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Missing booster in my new kit

Smokaijo
Visitor

‎04-09-2025 10:04 PM

Hi folks

I have just joined EE for their broadband and landline. I already have their mobile phone package however not everything in my kit has arrived today and tomorrow it’s due to be switched on.I have just joined EE for their broadband and landline. I already have their mobile phone package however not everything in my kit has arrived today and tomorrow it’s due to be switched on.

I’m considered vulnerable with Sky and therefore I was able to get somebody Out Of Hours when I needed to but with EE it seems nobody is manning any Out Of Hours cause at all which I’m actually very concerned about?

 

 

 

 

 

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2025 12:13 AM

You'll need to call CS in the AM & report the missing item.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero

‎05-09-2025 07:42 AM - edited ‎05-09-2025 07:48 AM

@Smokaijo Also when speaking to EE CS about the missing item, check the Vulnerable status with them and all that it entails, you will find it very different to what sky have. And depending on the package or if you did not Addon you may not be getting Free Extenders from EE.

Vulnerable customer account help | Accessibility services and support | EE

Vulnerability policy | Accessibility services and support | EE

Communication support | Accessibility services and support | EE

Smart WiFi and Smart WiFi Plus Terms and Conditions | EE

0 Helpful