Network name still showing Vodafone after moving to EE

[Michael269]

Hi Jeff have you resolved this issue yet as I’ve just switched my broadband from Vodafone to EE and I’m now showing that I’m connected to Vodafone WiFi but everything is working fine. It was saying EE to start with then the EE app asked me to scan the QR code on the back of the Vodafone router to transfer all my devices which worked but now it says I’m connected to Vodafone WiFi and I’ve tried scannining the back of the EE router and it won’t let me choose that network at all ? Weird 

[Peter_W]

Hey there @Michael269.

Welcome to the Community 😊

Based on what you described here, when you scanned the QR code to transfer your devices, it copied your previous SSID settings such as the network name and connection key to your new EE Hub.

Therefore your devices will be able to reconnect automatically, but if your old network was named 'Vodafone WiFi' (or similar) this would have copied over too.

Just to be sure, have you unplugged the Vodafone router and connected your new EE one?

Peter

[Michael269]

Hi Peter yes I’ve definitely unplugged the Vodafone router. But as you said maybe it also copied over the Vodafone name. I just find it strange that it would say I’m connected to Vodafone WiFi when I haven’t got that router connected. I’ll leave it a week or so as it only changed over today sept 4th and when I rang customer services they said it doesn’t complete until midnight. So I’ll see what happens weather the name changes in the next few days.
Sent from my iPad

[Matt_124 · Accepted solution]

When choosing the option to transfer devices, renaming the SSID and the password is how the EE Hub goes about doing this, as all the devices should just be able to connect back up automatically and save you from going to each of them with the new EE details.

This is absolutely fine and not a problem, the Wireless details you use are only a local access thing and people often rename them to weird and wacky things just because they can, it does not impact on who your Broadband provider is.

I would take a picture or keep a note of the Vodafone Hub details somewhere just in case you lose track of them.

It will now stay as the Vodafone details since you have chosen the option to transfer devices, but your underlying ISP connection is from EE regardless of what the name says.

[Michael269]

Hi yes I thought that was the case. So just to confirm if I was to add a new device to my broadband ie new mobile I would still scan the EE QR code on the back of the EE router as opposed to scanning the Vodafone router ? When I said forget this network on the mobile and tried to scan the EE QR code it didn’t work I had to scan the Vodafone QR code again which I’m still puzzled about.
Sent from my iPhone

[Matt_124]

You would use the Vodafone details or their associated QR Code to connect, not those of the EE Hub as they have been changed and essentially no longer exist.

The QR Code is just a shortcut for the preset details, if these are changed (as they have been to match those of your old Vodafone Hub) that EE QR Code no longer works as the Wireless connection being broadcast is no longer "EE-******" or the password listed.

Since your Hub's SSID and Password has been changed to the Vodafone details, the Vodafone QR Code holds the details you need for connecting devices.

[Michael269]

Ok I’ve got it I think lol I’ll keep my old Vodafone QR and password details thank you for your help.
Sent from my iPhone