Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I get a message from ee ,saying broadband bill is ready.when I click on link,it won't show bill
Hello,I would like to share an experience I had.I ordered EE broadband 2 weeks ago online, but no confirmation Email, no communication whatsoever. I received a txt message last week from EE saying "thank you for your order, we will be back in touch w...
Less than 3 months ago I signed up for my broadband package and I'm already having a bad experience with EE. In my first month as a customer I received a message saying that someone at my address was wanting to take over my broadband, I contacted EE ...
Good AfternoonI have bt (ee now) broadband and phone line,in the last day just purchased a ee mobile as well,my question is although im the bill payer my elderly parents also live at this address and my father is on pension credit,i never use the la...
Hi,I recently took out a broadband package and when I put my bank account details into the direct debit page, it says "this page is blocked" after it says its validating my details. How can I go about this?Thanks
I am awaiting delivery of a 4th package from BT/EE for my transfer to Fibre.I have sent 2 back already but have no idea what is happening.I see the fibre cables on the telegraph pole outside my house so assume I can be connected? Helpful phone calls...
Hi, I have just called BT to get their "Fibre 2" -24 month contract for 72-73Mbps download speed and agreed on activation for 26th of July. When logged in on the EE account it says my direct debit billing is starting on 18th of July. Can someone expl...
HiIs anyone experiencing the same? I returned my EE broadband since 8/04/2024 but EE still took my £85. I rang customer service MANY times since my money was taken. First time they said the order hadn’t been marked as arrived. The customer service t...
