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How do I sent the Broadband equipments back if I dont have return label from EE?

Shaggyshyper
Investigator
Investigator

Hey All,

I placed an order for Broadband + TV combo last week of August with activation date of 10 Sept. EE was not able to fullfill the order after the installation getting failed from Openrach end. I have no idea why it failed what are the reasons because nobody from EE customer support ever game me a staight answer. The equipments were delivered 2 days prior to the order failure.

Long story short, I ended up getting BT broadband because they were able to activate it within 2 days. Now I have EE equipments and customer service told me that I will be getting a prepaid return label to ship them out. I still dont have them after 2 weeks and not sure how to return them. I dont want to get charged for not returning. Is there a way to get prepaid label from Royal Mail just like how Sky do things?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

If it's an EE Smart Hub or newer (listed in following link) then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
angelblue1968
Visitor

EE What be send my bt devices back I no return label  so can’t send them back

JimM11
Brilliant Contributor
Brilliant Contributor

@angelblue1968 Follow the guidance above and call to get the returns bag sent to you...