Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Replace routers, how often? Brightbox Serial J210047430

I am managing my mum's broadband from abroad. Do EE replace Routers regularly? I feel like mum has had hers for 12 years! Her Brightbox has Serial J210047430 on it. Appreciate any help!

Canceling a new order?

I am currently with BT and my broadband contract doesn't expire till next June, but I contacted EE today to see if they could offer me a better deal even though I'm still in contract with BT.So the short answer was yes, £10 saving a month on what we ...

BT Whole Home wifi discs (white) and new EE router

Good morning,I installed my new EE Smart Hub Plus having "switched" from my BT Halo Fibre to EE on contract renewal. I am on all rounder Gigabit. I connected the discs without a reset and the mesh is working fine. However the speeds are diabolical ...

Unable to link my broadband account in app

Hi allI put in my account number and it say it has been identified. I put in all the details but it keeps saying my personal details don't match. Called 150 they said they would raise the problem but I have had no information. Any help gratefully rec...

Access Point question

HiLast week pushed over from BT to EE for broadband. My BT black disk no longer works as an access point in a far-away room.Could I buy another EE Smart Hub Plus router and use that, or am I better just going for a TP-Link access point, for example?I...

Full Fibre Gigabit WiFi doesn't reach the next room?

So this may be a silly question, but I am on the Full FIbre Gigabit plan with EE (900 Mbps) and the router is in my "gaming room". For whatever reason every time I turn on my computer to play a game my wife can't watch anything on our TV, 'cause the ...