Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Me and my partner changed internet provider earlier this year to EE and so far they have been great, but three weeks ago it really really slow we can barely watch a movie on netflix, we live alone so we not using any more then usual. Is this to do wi...
Hi,I've recently switched over to Essentials: Fibre 50 from BT, and don't get great signal considering how small my house is. I can't find the 'enhancer' button on my app. Is this not an option on the package I've chosen?Even though I've paired the a...
Remove landline number
When are you going fix broadband issues with linking to app I can't see my bill it's ridiculous it's been weeks and you still haven'tFixed it
I am a new customer placed order for broadband and have received no email confirmation spoke to 3 different people on phone today all saying it will arrive within an hour yet still nothing i am worried as they have my direct debit details now that th...
I am an early taker of Next Gen at 1.6Gb. When am I going to have access to a router that allows me to have wired connections at that speed. What is the point of selling a 1.6Gb service with a router that only supports 1Gb wired connections. It is im...
My broadband has gone down so I now have no TV I've reset the broadband hub and it keeps flashing orange I can't get hold of EE themselves what do I do other than sit here in silence
My account says I can upgrade BB and DV but every time I try to do it keeps saying this Sorry, looks like a technical errorPlease call us on 0800 956 6000 and we’ll try to get things sorted.and be this for naily half-year
I currently have VM broadband, if I order EE bundle which comes with mobile and broadband. Am I able to tell the engineer to not install EE broadband and just continue using VM but still pay for the EE bundle at the same time? Or even have the EE bro...
