Just one website archive.org is being blocked

[frustrated28]

I cant find any way to raise a support ticket by email or through a support web page - most of the time I can't phone up from where I'm working, so it's very frustrating trying to get someone at EE to help - even the EE X.com account just has an automated response to DM's.

My broadband settings are wide-open, no content or parental restrictions yet EE are blocking archive.org for some reason. It pings with the correct IP address, but http/https traffic is being blocked. I have tried 4 different browsers, cleared cache etc. Even tried it on my phone but with no success.  The only way I can access it is to use a VPN - as an investigator it's a crucial part of my work so I would like to get it sorted out asap.

All other websites, including testing connectivity to unsavoury stuff, work fine so it's not a parental control - it's literally just the one site that EE has a problem with archive.org

Perhaps a few people could try it too and let me know if it works for them - in which case it's specific to my account.

Are there any EE employees on here that can take this on board with their engineers?

[XRaySpeX]

@frustrated28 : I have no trouble getting to Internet Archive: Digital Library of Free & Borrowable Texts, Movies, Music & Wayback Machine over EE BB.

There is no support by email or online. You need to call CS.

[FAM0422UK]

I have the exact same issue makes no sense. My only work around is change the dns to something other then EE 

[XRaySpeX]

@FAM0422UK : I, too, use a public DNS & it works!

[bobpullen]

Whatever it is, not convinced it's specific to EE. See here, here and here for example.

Personally, I'm seeing mixed results trying to get to archive.org. Sometimes it works, sometimes it's timing out. I run my own DNS server, so am not dependent on EE's nor any other public providers' resolver.

[frustrated28]

Thank you for those links, so it does seem to be a problem for other ISP's too. My problem started just after switching from BT copper to EE fibre, so I had assumed that to be the problem.

Interestingly I just tried archive.org and it loaded ok without a VPN - that's the first time in weeks it's done that for me.

I wonder if many of the ISP's use the same age-blocking software and it's a bit buggy? Some reports from 2022 say that EE added archive.org to their default age filter back then, perhaps it's been intermittent for those with the age filter turned off since 2022?