Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Plugged my laptop into my Smart Hub Plus via Ethernet earlier this evening and simply cannot achieve speeds of over 370 mbps (900mbps package). I have tried all 4 LAN ports and they all produce the same results. I have switched from Cat5e to 6 to 7 a...
I would appreciate if someone can help. I can't reset Wifi Controls (Parental controls) settings and remove websites from blocked list that I once had set using EE App for BT Smart Hub few months back. All used to work fine till May. An app update (i...
I have just ordered the EE Smarthub after explaining that I do not have a line to the house. After reading about it, all sites I have look at say plug into your existing line! I was assured that a line was not needed. Can anyone confirm that a smarth...
I took delivery today of my New EE Smart Hub and Smart wi-fi disc, when I went to box up the BT hub & Disc in readiness for the Jiffy bag to return the equipment, I found I’d lost the wi-fi disc box.Do I need the box or will the Jiffy bag be sufficie...
Hi guys,just upgraded my package with bt and I’ve been migrated to EE.i want know, due to having 30+ devices connected including hard to reach ring cameras, is there a way to port over my settings without re assigning each device manually? I was told...
This does seem to be a repeating issue, but community answers I've seen don't solve it.I can't find my account number in my online account - one of the answers says I won't even though EE Help gives some outdated instructions (i.e. there is no 'accou...
Can anyone please help us. We switched from BT to EE early September and without any agreement from us EE have disconnected our landline and have so far failed to reconnect it despite daily calls to request a reconnection. At no time did we request o...
Hello everyone.I hope everyone is doing fine. Got simple question regarding router choice. What's better EE new Wifi7 router or my own Asus rog rapture gt-ax6000 for 1.6Gbps connection ? What would be best preference? Thank you in advance.
We switched from BT in June … since then broadband has started dropping out , usually at night but sometimes mornings … and is just ‘ lumpy’ , sometimes waiting 5 minutes for it to restart …. Any reason why ? Never had any issues with BT … ???
