Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43866 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84700 Views
  • 11 replies
  • 12 Helpful

Major lag spikes.

Every single day. with consistency. every day. i always lag in any gaming i try to do and enjoy. like early today, i was spiking to 300-600 ping with a ping of 20-40, its rarely constant, now the thing is, the server is in london. I live in london......

FixThis by Investigator
  • 624 Views
  • 9 replies
  • 3 Helpful

No service

I am now being billed for fibre1 and phone line even though Open Reach still have not connected a fibre cable to my property because the distance to the nearest connection is so far away. They have not even started laying a cable as they have to get ...

Benji110 by Explorer
  • 357 Views
  • 2 replies
  • 3 Helpful

Broadband Coverage

I’ve just moved from BT and now don’t have full broadband coverage throughout my house. The router is downstairs and some rooms upstairs can’t get an internet connection.

Eccley by Explorer
  • 689 Views
  • 3 replies
  • 0 Helpful

Resolved! Game/work optimiser

Anyone any idea why turning Game Optimiser on more than halves connection speed to the device and increases latency? It's supposed to do the opposite!!!

Slow broadband speed

i have the EE smart router & it’s very slow. When i do speed tests I’m getting below 20 upload & download speed. I’m having the same issue w/ the ethernet cable. Gaming is also been so so laggy, it takes an hour to do a 5gb update. Please help.

I have tried for 3/4 months to get wifi

I have tried for such a long time to get wifi, but it never ever works. ive spoken to many different people and they still dont manage to get it to work. they say my order is confirmed but then i hear nothing. ive been nothing but patient but now im ...

IPV4

Hi there,Forgive me but I am a total newbie here...I understand that EE internet (BT) is IPV6????I have a NAS Drive that I can't access from outside my own wifi network unless I change from IPV6 to IPV4.I have been told that..... "Your internet provi...

gritso69 by Explorer
  • 898 Views
  • 6 replies
  • 2 Helpful