Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just had fiber installed and want to work online from my garden office I've bought a cat6 ethernet cable but my internet isn't working in my office and I'm to far away for wifi do I need to buy a second router and if so what type do I need to bu...
I have just moved house and taken my Sky Q box with me, my new house did not have broadband, just a BT phone line. So now I have BT broadband but have been given EE box pro for Broadband and TNT sport. Can I use both in the same house.?
trying to put wifi on laptop and asking for network security key.have wifi password, admin password but no security key
I joined BT and now become EE. My plan is going to finish in May 2026. I have to move house in October this year so I will continue my plan until finish. However, there is no broadband line in the new house. The house did conversion and the current ...
I am being charged £84.99 for Full Works: Fibre 67 broadband , this seems a lot to pay for broadband, plus why do they say its fibre when it comes through in the normal way, i thought fibre was under ground ?
My broadband router has suddenly turned off
Thank you to Rushana *****! Very knowledgable on broadband offers and phone add-ons. She knocked my door in the rain and we had a great chat about things I didn't know we're available - Fibre broadband in my area now!! [mod edit: employee details r...
The cables for my full fibre are hanging loose on the outside of my house. I also understand they’re not meant to cross over. They are in serious danger of doing so. How do I get this fixed?
Hi,I'm on Fibre Max 300, but super desperate to get away and onto fttp which is jusssst around the corner.Currently gets 126Mbit which is fair bit under the minimum. It's had an increasing SNR since progressive speed drops began, and my noticing had ...
Need to terminate my home broadband account.Should be a matter of a few clicks, and I should not have to waste more than 5 mins doing so.or so, I thought..1. cannot see any option on the EE website to do this.2. They have no email address listed for ...
