Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44389 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86038 Views
  • 11 replies
  • 12 Helpful

Complaints ombudsman

Hi it’s such a long long crazy story of why EE couldn’t connect our internet service leaving us 21 days with zero internet. The switch from sky was supposed to be easy. We were handed over as a welfare case but still waited over a week for service. a...

Full Fibre - 900mbps - Smart Hub Pro - £10p/m Add-On

Has anyone succesfully ordered and received the £10p/m add-on to their existing BB/TV package?I've had countless calls this last week and getting tired of being passed around to so many different departments. I actually managed to order it quite swif...

kp95 by Valued Contributor
  • 948 Views
  • 8 replies
  • 1 Helpful

Oh what a mistake moving everything to EE

Firstly I want to say I’m not deliberately moaning just looking for solutions.weve always had a problem with all services where we live in the middle of nowhere and we have to tolerate what we can get.  We also live in a long bungalow which has been ...

Kath001 by Investigator
  • 1061 Views
  • 6 replies
  • 0 Helpful

App won’t pair to hub

Hi,After numerous issues of transferring from BT to EE (still some issues to resolve..) I thought I’d try and sync the EE app to my new EE smart hub. However when trying to do so I just get a “Pairing with your hub” message and a spinning circle endl...

Nimjums by Visitor
  • 1885 Views
  • 9 replies
  • 0 Helpful

EE app download

Have EE Broadband and tv package. I can download the EE app to my non EE phone but not to my PC. I've just  been told by someone on EE's technical support that I will need to pay for EE cyber security to to enable this app to work on a pc. Can someon...

kenmay by Visitor
  • 1242 Views
  • 3 replies
  • 5 Helpful

Trickery of EE and being taken advantage of

12 months ago I was in need of switching my broadband from BT to something more reliable. I called EE, and after letting them know how many devices we have, and what package was suitable, I was offered the 4G Home broadband. In other words, I was tri...