Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
For the past week, between 7-11PM, my download speed has been very low, between 150-300Mbps. I’ve restarted my ONT, my 3rd party router, I’ve even plugged in my EE router, and the app says I’m receiving below the guaranteed speed of 1.3Gbps.Throughou...
I used to get 1.6Gbps+ all the time, I have all the right equipment that supports that speed, such as 2.5Gb router, switch, WAPs, etc.I used to receive 1.6Gbps download ALL THE TIME, AT ANY TIME, until a few days ago, when my speed has gone down to a...
Hi, looking for abit of help my internet has stopped working and my EE router is stuck with a green light and flashes once ever 20 secs I have phoned EE and they have told me it's the power cable which I can't understand if the router is lite up I ha...
Today for no known reason our WiFi disconnected. We did the usual steps to reset and connection was made again which lasted a couple of minutes and disconnected. We have now reset the router and modem multiple times and are still unable to maintain a...
as the title says, the ee wifi hotspot i use is gone. i pay for broadband at home and use the hotspot when i stay with my grandma, which may be for days or weeks, and i rely on it fully whilst im there. after using it for months i have noticed that t...
@ In our family home we have had the same landline number for over 50 years. My brother whilst living at my mums house after my dad died took over the phone account and has had with landline, broadband and mobile. My mum now wants to have the account...
Hi,I already have a broadband connection at one house, but I would like to set up another connection at a different house that we have bought. Is it possible to add a second broadband connection at a different address but linked to the original accou...
Today we were meant to switch to EE. The hub is flashing orange and has been since we set it up. Our landline has been switched off by our previous provider. So now we have no Internet and no landline. My mobile signal is appalling at home. EE say ev...
Today my EE broadband went live; I transferred from BT. They won't replace my old BT Hub 2 with an EE router. They tell me there is no need. If they were all the same then why are there so many different ones out there.My old BT package was wifi 5...
Hello all, first time posting today! just had a MJ Quinn engineer out this afternoon to install my Full Fibre 1.6GB broadband and phone, upon doing the install the engineer mentioned that the signal from the pole to my house where he connected the ne...
