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Advice

Jackiann28
Visitor

‎16-11-2025 10:55 AM

Broadband service suspended, had not noticed been returned to my bank. My bill has now been paid, however I am trying to speak to an actual human. As every time I call 150 or 0330 numbers it keeps wanting me to pay the amount before I can select another option.

Any idea how to bypass, shall I just select another option! And hope the can transfer

 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎16-11-2025 11:46 AM

Pay for what, the call or your (already paid) bill? Is this before you speak to anyone?

Try calling EE CS on the Freephone no. (Opt 1)  in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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