Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My hub has stopped working (constant green light). Spoke to Customer Services this morning and they believe it is a power supply issue and are sending me out a new PSU. They also stated that I should be able to connect to the Smart Hybrid Connect uni...
Hi, I am having an absolute nightmare transferring my 1.6Gbps package from my current address to my new address. Is is a very long story but essentially I rang 3 weeks in advance as I should have, booked in an Openreach visit to replace the ONT, and...
I've been a happy BT customer for 2 years without any problems. I used the BT app to block all inappropriate websites so my young daughters couldn't access:) pornography and inappropriate websites they may come across on the world wide web. ) Social ...
Has anyone else had this problem?I moved to full fibre a year or two ago and it was fine (white rectangle router, modem box on wall). I was getting 100MPS download, as promised. I mostly work from home during the day, so I'm completely reliant on my ...
This is the worst broadband and internet phone provider I have ever encountered! I cannot get onto the Hub manager through the page nor the app. And you get promises to phone back which never happen!I have tried all the suggestions and got nowhere.
Recently upgraded from BT Full Fibre to EE 1 GB broadband; speeds at Hub are great still browsers are taking excruciatingly long to load any page. Tried clearing cache and cookies, no joys.Any recommendations greatly appreciated Best
Hi everyone,I hope this topic will help some of you who have EE Pro Router that you can have a even greater WiFi experience.Not a lot is known about this feature that I'm going to explain to you in regards to TX Power levels. Now this would be a usef...
I undertand that to upgrade to EE's 1.6 Gbps service, I'd need an ONT upgrade to one with 2.5 Gbps ethernet ports. Can anyone tell me the dimensions of that ONT, please?
Hi.Been happily sending a daily FTP zip of my website's database (100Mb) to my local (home) server since 2012, via BT and then Virgin Media.Since I switched to EE full fibre 500 in late July, no data has been reaching my local FTP server, though my l...
