Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Poor connection and app not working

After a month we finally got we fibre installed on Friday. We had brilliant connectivity until Sunday night and now it is intermittently disconnecting. My son's pc that is next to the router location will not connect. I can't use the WiFi control fea...

Clbromle by Explorer
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  • 4 replies
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Problems with the app

I may stating the obvious but EE are useless. They will not update there apps to work with the new smart plus routers and smart wifi devices. What is the point of complaining to EE, you get nowhere. CS are a complete waste of time. Even the CST can't...

dave3497 by Investigator
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  • 6 replies
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EE Hybrid Connect Stops Phone Working

WE HAVE A CHOICE     Good broadband speed with no phone  - v-  Phone working but with slow broadband speed Seems we have to choose:-    Good broadband speed with no phone  -v-  Phone service with slow broadband speedWe moved from a poor 4mbs BT Broad...

EE WiFi 7 router

Some info on the new EE WiFi 7 router coming within weeks  EE UK Launches Wi-Fi 7 Broadband Router and 5G Standalone Plans - ISPreview UK

TuckerUK by Established Contributor
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Resolved! Upgrading broadband in contract

Hello allCurrently in contract 24 month (FTTC 80/20 Broadband & landline) since April 2024.Is it possible to upgrade broadband in contract to FTTP?I know that I would loose the phone landline at the end of 2025 (landline switch off) anyway.I would ne...

Jonsey by Skilled Contributor
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Broadband and mobile discount

I am looking at getting EE broadband and a mobile contract. I can see that you get £20 off unlimited EE sims if you have broadband already. If I buy broadband, but havr to wait 30 days for it to be installed (as quoted), will i have to wait 30 days t...

harbil by Visitor
  • 355 Views
  • 1 replies
  • 0 Helpful