Unable to track broadband order and Can't see it in my order..

[MubeenTauni]

I placed a broadband order (switching from BT to EE). I can see the broadband details in the EE app, but I haven’t received the equipment. There’s no way for me to track it, because the app redirects me to the “My Orders” page, which says there are no active orders to track. I also found a page that asks for an account number or a VOL number, but when I enter it, it says it’s invalid. Not sure how to exactly track it and when it will delivered.

[JimM11]

@MubeenTauni Are you even getting anything, a BT to EE like for like, you get to keep the BT if it is all working and does not need changing out!