Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey folks, so I am a BT customer, and have just recieved a smarthub 3 and moved to full fiber. Graet, all working, no problems. However, I want to look at my account details. I log in to BT, and all it does is try and sell me an upgrade. I come over ...
Hi,So, I had to reset my smart hub plus and before the reset I could change my security settings on the main Wi-Fi network to WPA2 and didn’t have to use the compatible Wi-Fi network. But now the main Wi-Fi only allows WPA3? no option for WPA2 .I kno...
I have a Lenovo Yoga 500 laptop which is a few years old but it is not detecting my broadband router.When I had BT broadband it worked fine but I now have EE broadband and since installation of the router it no longer detects the new router.The avail...
Has anyone recently renewed their broadband with ee ,agreed a monthly price of £34.99 .Then I receive messages that my broadband bill is £47.14 .I call EE after the first time and get reimbursed .I get the next bill same again,I call EE and I am told...
I have just got and upgrade to Smart Hub Plus (vs 6). It's working, but I cannot connect to Smart wifi discs which I had on previous router (vs 5). Will the smart discs work with the new router, or am I wasting my time trying to connect?
So my SH Pro finally updated last so i have changed the DNS on the router to Cloudfare however using dnschecker.tools the hub still uses BT DNS servers . Hub and extender have been rebooted since DNS was changed.Anyone else getting this also? Your D...
I have had reason to contact EE several times during the past week. We live in a big old house that has several routers of different strengths in order to keep the wifi going in the house and into the office in the garden. I couldn't get new land l...
Hi ya I am receiving the Error code IPC6023 Despite having 2 Home Help Technicisms and 2 Openreach Engineers Visit still no improvement and one any ideas as this is now 21 days in to having issues - It Looks like EE Are blocking the Ports and Connec...
Hi all, I have this week changed over from BT to EE, and 90% of the time I can't access the parental controls for the broadband. I reinstalled the app, nothing, then reset the router in case it was a connection issue. I still cannot get on the broadb...
