Fibre Speed Test ~ App only?

[Colin_Black_EE]

Hi,

Recently upgraded to "Full Fibre 500"  (A few weeks back)
Why do EE only provide a speed test must be run from within the Mobile APP?
Why is there no speed test within the Router device itself? (there used to be)

I'm seeing wildly differing results from Ookla, Google speed test, TestMyNet
The only consistency is that ALL of those products report slower speeds that the EE Mobile APP test. 

Sadly as of today I have full loss of Service ☹️ with my router stuck in a never ending "restart" (Green Light) So I'm currently getting my desktop service through a Wi-Fi mobile Hot Spot, I was advised by the Helpdesk (150) that there is a fault with my router, something to do with a batch of router devices. The obvious question then would be if there is a known issue with a batch of Routers then why do EE not proactively contact those customers who have those particular devices? 

Theoretically a replacement router will  be delivered tommorow, althlough Ive not had any confirmation of that. 
Fingers Crossed. 🤞

Colin 

[XRaySpeX]

@Colin_Black_EE : The app speedtest will give you the actual BB speed to the router, which is what you are paying for. All those other public speedtests, your Oklas, Googles, etc., can only give you your speeds to a particular device, which will be correspondingly lower.

Is it just a replacement PSU they are sending you? That's where the faulty batch lies.

[Colin_Black_EE]

Hi,

I'm aware of the speed being to the client endpoint, hence my point about test from within the router itself , the EE app is also a client of the router via Wi-Fi. If the router has an onboard utility that the EE App is using then why not make it available in the Hub UI for any client? 

C  

   

[Colin_Black_EE]

Hi,

I think he said the router itself, but if it's just the PSU module that'll be fine, save me re-registering devices etc

C

[Colin_Black_EE]

Update.

Ive now been without my EE provided Broadband since the 19th of November.
Having dialled the 150 service for the fourth time I've now been advised that they are sending me a whole new router.

The story (so far) 
1. Initially advised on the 19th that the PSU was a known issue (Serial numbers) and one was "on it's way"
2. Nothing arrived nor any form of confirmation/delivery
3. Called again to the 150 service still advised that the PSU was on it's way, but I could go to Argos and buy a generic PSU that would do the job if I didn't want to wait. (Unbelievable) 
3. Came back from holiday yesterday, to find no PSU or confirmation of anything.  Called the 150 again. Agent confirmed that there had been a problem with the PSU delivery and he would now initiate the delivery of a whole new router.  
4. I've now had confirmation (Royal Mail) of the delivery for tommorow, of course a new router means the reconfiguration of all of my connected devices and systems of which I have many, all very inconvenient and frustrating. 

There's a certain irony in EE asking a for "feedback" following these interactions through the ridiculous and barely usable  SMS communications. I'm being prompted already to return unused kit ! I still have NO kit & NO Service.
 
Presumably I'll be recompensed for the disruption and complete lack of any service?

This is not "Customer Service" by any measure.

Colin

[XRaySpeX]

There's an option in the EE App to copy the WiFi settings of the old router (if it will stay up) to the new router, saving you re-configing your devices.

[Colin_Black_EE]

I'll stick the new PSU (Assuming it's the same model) into the old router and do that.
Thanks for the tip.