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new ee connnnection, high upload latency.

markoliver_76
Explorer

hi because of my upload latency is so high its making online gaming unplayable, anything i can do?Screenshot 2025-11-23 020729.png

3 REPLIES 3
Michael_D
EE Community Support Team

Hi @markoliver_76 

Welcome to the community.

I know how frustrating this would be when you are trying to game.

Which hub are you currently using?

Are you connected by WiFi or with an ethernet connection when you see the upload latency?

If you haven't already tried, I would try resetting your hub as well to see if there is any improvement.

Michael

Smart hub, tried using my netgear but it keeps disconnecting do went back to smart hub.

There's many Smart Hub models. Which 1? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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