I’m currently with EE on their part-fiber broadband, and I wanted to make other gamers aware of an ongoing issue I’ve been having with latency (ping) rather than speed.
On paper, my connection looks fine. I consistently get my guaranteed download and upload speeds, so EE are technically fulfilling the contract. However, ping stability is a major problem. At certain times of the day my ping jumps from a normal ~20ms to 300ms+, which makes online gaming completely unplayable. When it happens, the lag is so bad it genuinely forces you to turn the computer off out of frustration.
I initially contacted EE support and was temporarily moved onto a private server, which instantly fixed the issue. That remained fine until an engineer visit was arranged. When the engineer came out, they found a corroded joint and fixed it. After that, everything seemed okay for a while.
Unfortunately, the high ping has recently returned, and once again gaming is unplayable during peak periods.
