No internet in Bridlington

[Wish17]

Anybody having issues with no internet yo15 area

[Lulabell13]

Same in Liverpool. I think they’re doing repairs according to the app. 

[Joshgiddy]

Western supermare.

My internet went down about 12 o'clock

On the ONT device the PON is a solid green light good

LOS (loss of network) is completely off. Good

The LAN is completely off  (only turns on for a couple second when I re-start the ONT box) bad

[Coombsy10]

LOS Is solid red here south wales. No internet. Whats caused this? Anyone have any news from EE on times?

[Christopher_G · Accepted solution]

Hi all.

It looks like you're all in different areas, so I don't think your issues are related to each other.

If you're having problems with your broadband service, I recommend following the steps on this Fix An EE Broadband Connection Problem help page.

If you're still having problems after that, I suggest speaking with our broadband technical support team so that they can look into it further.

Thanks

Chris

[XRaySpeX]

@Wish17 , @Coombsy10 , @Joshgiddy , @Lulabell13 : What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?