Reset hub doesnt work

ajt888 · ‎20-11-2025

I have recently had my Broadband hub reset by EE as they identified problems with the hub. Since then none of my smart plugs (Tapo & Meross) will connect anymore. Yes before anyone says it this is on 2.4 ghz, so I am now thinking its time to cancel my contract with EE as its not fit for purpose. I'd be interested to hear of others with the same problems xxx

XRaySpeX · ‎20-11-2025

Do any other devices connect OK or is it all devices?

Have you checked they haven't changed the router's WiFi SSIDs so your devices don't recognise them anymore?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

tnj · ‎21-11-2025

Some Smart Home devices do not like Channel 11 on 2.4Ghz.