Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44003 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85083 Views
  • 11 replies
  • 12 Helpful

Ring doorbell

I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network. Has anyone had the same problem?

yt5754 by Investigator
  • 4567 Views
  • 16 replies
  • 8 Helpful

Wrong Rouge ONT

We had fibre installed in the village 2 and half years ago and signed up with EE and have been very good.When the contract was up we contacted EE and negotiated a new EE contract. As they tried to set up the new account we hit a problem and EE found ...

Law_Bosh by Investigator
  • 472 Views
  • 7 replies
  • 0 Helpful

Resolved! Smart mini wifi router

Hi,I have a smart wifi router with extender and I pay £10 per month extra.  With it came a mini wifi router - does anyone have an explanation for this Smart Router, Smart WiFi Disc, 4GEE WiFi Mini and SIM included2GB monthly recurring data for 60 mon...

Vennwood by Skilled Contributor
  • 472 Views
  • 5 replies
  • 4 Helpful

Poor/No wifi upstairs & other rooms

I had EE full fibre broadband installed just over a week ago. But the WiFi signal is poor and sometimes not at all upstairs and in the back of the house.I changed from BT Halo 3, as i wanted a faster broadband, the BT set up didn't have these issues....

Rking314 by Explorer
  • 2400 Views
  • 7 replies
  • 0 Helpful

Upgrade Old EE Broadband plan to New EE plan

I'm currently on the old EE broadband only get 60mb download speeds still have a year left on my contract paying £45 a month for this, Wondering if it's possible to upgrade my plan over to one of New EE broadband deals for a better speed?

Steady3d by Visitor
  • 386 Views
  • 2 replies
  • 2 Helpful

about bill

I have been using home internet for more than 1 year. No e-mail is sent to me about my membership or my invoices. When I contact them they are not helpful. They say I have to do it myself online. I write the code written on the modem, it does not acc...

Mertdolu by Investigator
  • 314 Views
  • 2 replies
  • 0 Helpful

Resolved! End Contract

Does anyone know how to determine when my contract ends using my account only?  I do not wish to talk to anyone on the telephone.  Thanks, Kevi

Broadband and landline

I've just switched from Sky to EE for my broadband and landline, I've received the router but no home phone, it shows on my order that I ordered broadband and home phone. As there is no home phone turned up I'm worried that come Wednesday when the In...

Lynda31 by Investigator
  • 1803 Views
  • 9 replies
  • 6 Helpful