Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43700 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84237 Views
  • 11 replies
  • 12 Helpful

Faulty order, No internet connection for weeks

Hello!I gave a broadband order almost 2 months ago. The engineer came on service activation date and closed my order with "success". But I didn't have internet connection on the activation date and next days also. So, I gave a call for fault. They sa...

mozka by Investigator
  • 1080 Views
  • 5 replies
  • 1 Helpful

Cancelled too soon

I phoned to discuss closing my broadband account but got cut off half way. They now sent me a message saying it will be closed today. There is no way to contact them to tell them not to close it yet. Not until tomorrow morning    

OldFrank by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Faulty Router?

Hi there, since upgrading and receiving the new Wifi 6 Smart Hub Plus we’ve had a few issues and want to know wether it’s a fault with this router as I have tested my connection with a different router and neither of these current things exist. The f...

debus68 by Established Contributor
  • 769 Views
  • 1 replies
  • 0 Helpful

Connected but no internet

Internet connection suddenly dropped. Rebooted and reset the router but still no connection with red light. Any fixes before I contact customer service?

Ed74R by Investigator
  • 287 Views
  • 1 replies
  • 0 Helpful

Download speeds HORRIBLE!!

I just made a post about gaming too but this just annoys me even more they say your meant to get over 700 download speed but when I download anything I am lucky to even hit 70 or 80 not once had it even been close to hitting 100+ EE YOU ARE SCAMMING ...