Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I recently upgraded my broadband package to a "part fibre" connection. Since this works by the exchange im connected to using fibre and copper to my house, does this mean that I will be able to order fibre soon? Or better yet, pay for a fibre line...
I placed an order for Broadband and TV on 13th January so I could get everything moved over before my contract with my current supplier runs on on the 17th FebruaryI have received a date now of March 19th for an engineer to install and I can't unders...
Hello I have a Smart Hub SH32B and I'm trying to stop my working pc to lag every time my kids devices are switched on.I can access to my Hub Manager but then I don't know how to prioritize my pc.Can someone point me in the right direction?Many thanks...
Have had full fibre 500 fitted last week and having problems setting up certain products. Mobiles, Sonos and pc all set up fine over WiFi. Solar edge inverter was connected via ethernet. Then switched off router to solve another connection and when...
I have had fibre bb installed. No order number came with the text order confirmation and so I can't access my account/bills info etc.Also in the app there is no 'Bills & Payments' tab.What am i supposed to do to check my account has been set up corre...
My experience so far with EE has been awful, I switched from my old provider because they put their prices up and EE quote me a cheaper price (which lasted three months). Ever since then I had no end of trouble the internet works on week then stops t...
Good evening. I have noticed over recent days what whenever i start to saturate my connection, no more than 50%, my connection becomes unstable. I've investigated this further and have noticed that i incur significant packet loss / increased ping.Loo...
I was told i would get faster speeds, better service etc. My BT Fibre was really steady no problems never dropped out. Then was convinced by BT to switch to EE as would be better.Its shocking! huge packet loss, massive fluctuations in actual real s...
Hi I would like to be able to mange the amount of hours and time that my children can use there Xboxes /gaming devices /can i limit and manage that with out loosing the internet fort both me and my Husband who have to work. I could do this with BT so...
Connected EE Smart Hub Plus with Smart WiFi Plus this evening having been with BT for 2 yrs plus.BT connection was full fibre 900, now on EE 1 gig.Image quality is poor & streaming buffers. Very disappointing.Ive got 13 days to cancel to contract. St...
