Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45895 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89340 Views
  • 11 replies
  • 12 Helpful

EE Smart Hub wont pair with EE App

I have had EE Broadband for 8 months now and still can't pair my Smart Hub with the EE App so have no WiFi controls and cannot manage my hub on the app. I have tried contacting EE on a number of occasions but they have been no help. I transferred fro...

EwanArm39 by Investigator
  • 779 Views
  • 5 replies
  • 0 Helpful

Resolved! Being bought out from Virgin

Hi,We have been recently bought out by EE from Virgin after they visited us and offered to buy us out after installing fibre in out street. They said EE will cover the buy out costs so we don't need to worry about that. Virgin is sending emails each ...

Virusgeri by Investigator
  • 1246 Views
  • 7 replies
  • 4 Helpful

Resolved! EE Smart Hub Flashing Green (We Cannot connect to Wifi)

Hi,Our Smart Hub was working fine and all of a sudden the WiFi is gone, went to check the Smart Hub and it is continuously flashing green, I have tried both disconnecting the Hub for a while then turning it back on, I have also tried the factory rese...

Rossc441 by Visitor
  • 3057 Views
  • 2 replies
  • 3 Helpful

Apple Airplay Wi-Fi connection issue

Hi,my airplay connection to a small hifi unit has started glitching - it drops the connection for a few seconds then works again, then drops again, over and over.  Is anyone else experiencing this or have a suggestion to fix?more detail….this has wor...

Mikegf04 by Investigator
  • 609 Views
  • 6 replies
  • 0 Helpful

EE Smart Hub Plus ARP and SSDP Message Flooding

So I'm continuing to investigate the lag spikes I seem to be getting on my internet while gaming despite the fact its supposedly a fast 900 mb FTTP service.  I've discovered via Wireshark that the router seems to be flooding SSDP and ARP messages ont...

BlockyMan by Established Contributor
  • 766 Views
  • 7 replies
  • 1 Helpful

Google Nest Camera no longer connects

Hi, upgraded to EE with Smart Hub Plus. Since then my Google Nest Wired Outdoor Cam no longer works. I have factory reset, tried all Wi-Fi modes, moved it next to router, tried every setting, but the Nest device setup simply can't find it anymore. An...

mrroach by Investigator
  • 2457 Views
  • 19 replies
  • 1 Helpful