Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45309 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88154 Views
  • 11 replies
  • 12 Helpful

Resolved! EE Smart Hub vs. EE Smart Hub Plus vs. BT Smart Hub 2

So i've been with BT for over 2 years using their Smart Hub 2, but recently have agreed to switch over to EE broadband as part of the deal.This is for 500mb fibre.I noticed that the package included the new Smart Hub Plus, but when I enquired about (...

CJL8 by Explorer
  • 15834 Views
  • 14 replies
  • 6 Helpful

Upgrade Smart + rtr to Smart Hub Pro +Pro Wifi

Upgraded fom Smart Plus router with no add ons to Smart Hub Pro with Smart WiFi Pro.Firstly, it took a LONG TIME to pair. I had given up for the evening but after a couple of hours saw it had paired. Weirdly it looked like it paired with my phone (wa...

Resolved! EE WiFi for broadband customers?

Hi, I have just been at a premises that has EE WiFi. 'available to all EE broadband customers, just login'  great ! However, if I try to login using my EE broadband email and password, after selecting EE broadband as my customer type, it just boots m...

bill increase

i have just received a text tellin me what my next bill is for the broadband  and  with no warning at all  EE now want an extra£ 10.00  a month for the broad band! i literally just have broadband no land line and they now want £45.00 a month has anyo...

upload speed issue

Hi allSwitched over from Sky around 3/4 months ago.I work from home, so a reliable internet connection is essential, both download and upload.   The download speed is find (over 100mbps) but the upload is dreadful.  Its 0.31 mbps.EE have sent out a n...

Awooga by Visitor
  • 573 Views
  • 1 replies
  • 2 Helpful

BroadbaBroadban

Good afternoon, I want to pay my broadband contract but I want ro know how much it is. I haven't been in the country for the last months and that why i haven't been able to pay, pls let me know how much I owe so I can pay .

Nalian by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Checking connection inside and outside home

Unstable ping. Resetting the router via the app normally helps but when going through the process. The message checking the connection inside and outside home this will take about 1 minute is stuck at 1 minute. It doesn't advance.

JO2593 by Visitor
  • 300 Views
  • 2 replies
  • 1 Helpful