Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I know there have been ongoing issues with linking mobile and broadband accounts since "New" EE launched last year, work issues widely reported here.EE claims those issues are now resolved and that "the majority of customers can now use the app succe...
I’m trying to link my broadband account to my mobile account - I’ve tried via the EE App without success being told my personal information is incorrect and also the help via 150. Any help or advice please
I just got a new Bush TV and it won't accept my Router password or wi-fi to set it up help
Similar problem, moved over from BT on Friday 31 May 2024, had 2 Broadband accounts set up on the same address and ID., 1 package I ordered, the second I didn’t, so they’ve cancelled 1 account and left me with another account number that I can’t link...
HiNew to EE and I'm trying to link my broadband to my account on the app but it keeps saying the account number is invalid.I've checked back and the one I am using is quoted on several EE emails so I don't understand thr issue.
I paid my broadband bill but it is still showing as unpaid
I've signed up for the WiFi Enhancer, Steps 1 and 2 clicks through fine, but when I get to the "Checking your ping..." step it hangs forever. I've not managed to "optimise my ping"I've rebooted the hub, and the extenders and the phone and deleted an...
I currently have BT Full Fibre 900 with Halo 3+ and 3 of the black WiFi discs. When I was in an EE shop recently, upgrading a phone, I was persuaded to change to EE Broadband as I would get faster broadband speeds and it would work out cheeper for me...
We arranged to change from BT to EE . Got new hub etc etc. fellow came to do transfer. Haven’t had the use of the landline since then. Numerous phone calls to EE . Someone coming here next week again. Really inconvenient , we have internet conn...
Hi Guys So reading the forums EE still haven't sorted this out and it's created a problem that I can't see how to fix. The App did initially work for me when I migrated across from BT to EE using my old BT Smart Hub. I cannot access the Wi Fi contro...
