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Migrating to EE Broadband from Home Telecom

Aparna3690
Investigator
Investigator

Hi, 

as of now using Home telecom broadband, today i met an EE Executive they asked about my current plan rate and speed, i said my plan amount and speed. so they said they have another plan  like 28£ from Next year, and the current Oct, Nov, December it free. but when i saw the acknowledgement, in the last page it showed from 31st March 2026  31.99£ and from 2027 march 35.99£, what should i do??? @eebroadband 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

On EE there is a contractual price rise on 31st March each year of £4 pm for BB - see About annual price changes

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

so how can i cancel it, as of now they have made an account for me, also i got mssg from BT that engineer come on 20 oct for installation,  what should i do... currently iam paying  33£ / month for home telecom. if there is hike yearly, iam not interested in EE,, pls tell how can i cancel it??

thanks

Call CS to cancel within your cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Verk
Skilled Contributor
Skilled Contributor

Im fairly sure that all providers have annual price increases though, its now just a set amount per year instead of inflation and a percentage