Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Cannot set up app wifi controls with BT SmartHub

Just been moved over from BT to EE, keeping my old BT Smarthub and black discs. Internet working fine but cannot pair the EE app with my smarthub. Tried scanning the QR code but said cannot join network. Tried manually - connected to the WiFi but it ...

Can't see my broadband plan in ee app

I'm trying to check what I broadband service I'm paying for. But cannot access my broadband plan in the ee app. I only see the mobile plan in the app. If I try to check the broadband section it asks for details, but I don't know my account number (it...

Mik17 by Visitor
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  • 3 replies
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Linking device to account

hello,  I've tried linking my broadband account to the EE site but it won't accept the account number.  It find accept the same account number to link my mobile contract. How can I link it. Thank you

Failure to attend as promised

So. Having easily changed my broadband to a faster speed through the local store (done with great courtesy I must add). I sat today waiting for the arranged visit to do whatever was needed to make the switch. I sat and waited. And waited. And waited....