Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44070 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85245 Views
  • 11 replies
  • 12 Helpful

AP Isolation

Please can anybody help me?I have just upgraded to ee from my old BT router. I have managed to reconnect everything except my 3 google home mini's.According to my search on google I need to disable AP isolation on the router, however I cannot find th...

wicky0570 by Contributor
  • 1302 Views
  • 10 replies
  • 3 Helpful

Resolved! Broadband

Hi, for some reason last night our internet stopped working, every time the broadband is trying to connect to the modem (flashing green) it turns off for a second along with the LAN green light then starts the process again, both have been put on a r...

Third party router problem

Having wrestles with the EE provided router for months I’ve decided to connect a third party router. I have a TP-link AX5400 (Archer73) and i’m connecting it to the Nokia ONT-010-G-T that came with the EE router. I’m connecting my WAN port on the TP-...

JRS15 by Investigator
  • 1570 Views
  • 26 replies
  • 11 Helpful

Unable to get Smarthub working

I have a new hub with a smarthub as backup.  Everything has been sync'd.  If I check the EE coverage checker, it says 4G has great coverage but the hub only shows 2 bars.If I disconnect the broadband, on the old BT system, the smarthub took over and ...

cupcup by Investigator
  • 397 Views
  • 2 replies
  • 1 Helpful