Smart pro

[Jillj50]

Hi engineer came and changed our router to the one above seemed ok but the booster we have won’t connect light always red I’ve done resets the lot means none of our Alexa devices, out door cameras and stuff in our cabin 

our old WiFi was 5. Signal now on 2. Signal

i don’t understand any of this and me and hubby feel useless 

[Chris_B]

@Jillj50   Was this booster supplied by EE ?  Is it round ?   If it is it doesn’t work with the smart hub pro,  you need to request a different “WiFi repeater” from EE.  

If this is your own purchased WiFi repeater you probably need to login to the router as Admin and switch on compatibility mode.  

[JimM11]

@Jillj50 For you, Routers and booster's matching set's!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

[XRaySpeX]

The white round EE Smart WiFi disc, if that's what you have, will not work with the EE SH Pro.

For the Smart Hub Pro ( SH40J), of Set up your Home Broadband EE Router, you need the  Smart WiFi Pro ( SW40J), of Setting up Smart WiFi.

[Jillj50]

Thanks everyone new boosters on the way 

[JimM11]

@Jillj50 The two help links for those, and would advise you set them up with the Ethernet method, leave them connected that way for 24 hours before moving them to your required positions!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi