Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiMy previous contract has ended and I wanted to get a new one. However, I've been unable to make an order online for weeks now.Currently, I can access the online shop and see available deals. I can select one and go through all the extras you're off...
Does anyone know how I deactivate the voicemail on my landline please
I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?
Complaining I have found is very difficult when you even have good reasons too. I have been a ee customer since 1994 but only joined EE Broadband in November 2024 and up to last week we have had multiple engineers to a point that we know them by firs...
Has anyone else observed an issue with the EE Smart Hub Router Plus Naming Conventions? (Firmware version - r1.34.1-R-1055417-PROD-83002)The hub will show a connected device's MAC address and a device name in the EE Home app, but for some devices, al...
I need help urgently. My mum is on TalkTalk, and has a two year contract, Earlier today a couple in her town had their phone connected on EE to my mums number, meaning my mum has been cut off. She has heart failure and cancer, and has a monitor for h...
I just want to click a live chat option on the app, please don't reply with it's on the help section, I've clicked every single link for help, including the I'm thinking of leaving tab and not a single link for live chat to be found, I would normally...
Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal with EE. I didn't think much about this until I received a new router through the po...
Hello all.I have been moved over from bt.I was going to upgrade my package when I noticed my address was wrong.i don't want to take out a contract with ee if they are going to supply the wrong address. I have told them this but the main problem is.My...
Just moved into a new build which had Openreach fibre already installed.Had a look around and decided on Essentials : Full Fibre 500 at a price i considered to be good.The router took much longer to arrive that expected but it did arrive and was easy...
