Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1447 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46961 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91613 Views
  • 11 replies
  • 12 Helpful

Help needed -confused between BT and EE

So here's my problem. I had a full wifi/phone/TV package with BT....everything ran smoothly for 5 years until last month, when I contacted BT to say that I didn't need an extra box I had, and that I didn't need my landline anymore. At that point, BT ...

Resolved! Bt

Can I change from bt tv and broadband to ee

glynn41 by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Full fibre nor in my area

Hi so openreach have now said full fibre is live at my address so had a look on EE and no where do they show any details on pricing or speed. Is this correct or am I missing something?

Robti1873 by Contributor
  • 426 Views
  • 1 replies
  • 1 Helpful

Resolved! Calls registered on the bill?

Dear all, have 4 x calls registered to my bill this month.All to the same number in Leicester over relatively short period of dates.Calls not made from here and to be honest can't remember when I last used the landline phone. On  checking the number ...

Very bad voice over WiFi

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.2 scenarios1. For past few days people are complaining my voice to them is badly breaking up ..... I can hear them OK but outgoing speech from my initiated cal...

Posiedon by Contributor
  • 772 Views
  • 8 replies
  • 1 Helpful

Spotify Connect / Tidal Conenct issue

Just moved over to Home Broadband from 4G broadband and been sent a Smart Hub SH30A.   I use a Cambridge Audio CXN V2 streamer as part of my setup.I have noticed that if the streamer is connected to any LAN port on the router and my tablet is connect...