Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just moved from O2 to EE for mobile. Virgin media are hiking our 500mb broadband from £54 to £84 next month. There is no other provider where we live that delivers this speed. The attitude seems to be take it or leave it even though we’ve been with t...
my partners elderly mothers landline has been cut off by ee. My partners mother went into an ee shop for help with her mobile phone, and was advised that she needed to upgrade her landline , the sales person citing it was needed by next year.in the m...
Hi, I'm trying to control my connections via Hub Manager but it is not Detecting the connected Ethernet connection. The ethernet is supplying Internet to the device so all is good there, but not registering in Hub Manager
HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not availableFor broadband deals go to Our Broadband ShopClicking on the broadband shop page result...
Why is my landline standing charge £80. Was told I’d be on anytime charge of £12 per month!
I've moved from BT to EE last month (2.5 weeks ago) and had nothing but issues.The main issue is, that every 15-60s my ping spikes from 30ms to anywhere from 100 to 600ms. My main use of broadband is gaming, so this issue is a massive one for me.I've...
Hello, I'm originally with BT but like other customers got pushed over to EE when I rang up to renew my contract. I rang up to cancel the package a few hours later and BT put in a cease order whilst telling me it would take 24/48 hours. That was on W...
I have ended my broadband contract and do not know the address to send the kit back. Thanks
Hello, how can I pay my bills through the application?
After many years as an EE mobile customer I was sufficiently impressed by their easy customer interaction to sign up for broadband. What a mistake!! Really struggling to get any signal in the kitchen, used to be fine on sky copper. After complaining ...
