Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there as anyone had a problem with there router mine is currently flashing green when orange light comes one and go again when back to flashing green light
When I plug my linux laptop into a cheap gigabit switch it shows 1Gbps in ethtool. When I plug it into the Smart Hub Plus it shows 100Mbps.This router is advertised as having 1Gbps LAN ports. If that's physically true but the firmware clamps them at ...
I've got a BT EasiCom 1000 land line phone I've used for years.I've gone to VOIP on my EE router, and the phone doesnt work correctly.I can make outgoing calls no problem, but incoming calls are rejected at the callers end.For example, it I call my h...
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
my lord, when the engineer comes, he changes the hub and goes off without checking. Then it happens again, then I change the broadband cable, all worked. EE/BT engineers need to wait to see if it happens again after doing something.
This is a disgrace I was told there would be no disconnection charge to go to BT as advised by EE but just to check next week. The money has been taken out today leaving me 56 overdrawn
Hi, is there an update or even better a solution? Most of my appliances cannot from time to time get a wi fi signal. Alexa however can still work. Mitutoyo
Hello Does anyone know if EE offer a Social Tariff for people on pension credit? Thank you.
Are others having issues with their internet keep dropping out I’m trying to complete work and it has disconnected 4 times in last 2 hours I just wish I knew why and what’s going on
