Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
my broadband is down and on the fault checker it says that the fault will be resolved on the 11th of October 2023. How is that gonna work then?!! And why can you not speak to anyone anymore?
EE Community postThis is a bit of a saga, so apologies for the long read.In general on community forum websites, one is usually advised not to disclose personal information, with identifiable details being shared in private messaging following on fro...
My broadband didn’t get paid why?
It showing red on the optical tried to restart still the same
Hi there, is anyone else having problem with their EE broadband?I haven’t had any Wi-Fi all day. It’s not appearing as an option on my mobile phone. It also is an appearing for my TV. It keeps saying that there’s a network error.My router keeps flash...
No Wi-Fi working in ilford area
My EE broadband has not been working for a week now
@Returned old bt router when switched to EE. I am being charged for not returning my old bt router when I have already done this. Unfortunately I cannot find my receipt from the post office as proof! Any suggestions??
Hi all,I recently had a replacement EE Smart Hub sent to me (had a BT smart hub 2 but started overheating), and since installing it, I’ve been experiencing frequent Wi-Fi dropouts that never occurred with my previous router on the same line and setup...
I am using the wrong terminology but I had someone here today sorting out my laptop and he said that the main broadband router should be linked by cable to the smaller one and that the latter should be fitted with antennae. he said at the moment it i...
