08-10-2025 01:28 PM
Your colleagues came to my home and with advertising and offered me to connect to your Internet and they told me that I can close the contract earlier, I just need to warn you 30 days in advance. And I told them to connect me for a year with you, not for two years. Without my knowledge, they connected me for two years.And now I want to move to another country and I want to close my contract with her, I gave you 30 days' notice before I move, but I was told I had to pay £175
08-10-2025 01:34 PM
@Olena4 : You only have a 14-day cooling-off period from the date of installation to cancel your BB contract FoC. Beyond that you will have to pay Early Termination Charges.
08-10-2025 04:25 PM
@Olena4 : When was your BB installed & when did you give 30-days notice?