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I want to end the contract early and I warned you 30 days in advance why I have

Olena4
Visitor

Your colleagues came to my home and  with advertising and offered me to connect to your Internet and they told me that I can close the contract earlier, I just need to warn you 30 days in advance. And I told them to connect me for a year with you, not for two years. Without my knowledge, they connected me for two years.And now I want to move to another country and I want to close my contract with her, I gave you 30 days' notice before I move, but I was told I had to pay £175

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@Olena4 : You only have a 14-day cooling-off period from the date of installation to cancel your BB contract FoC. Beyond that you will have to pay Early Termination Charges.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

@Olena4 : When was your BB installed & when did you give 30-days notice?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP