Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My PC works fine but when it comes to EE website, it is extremely slow. I have been a customer for just a few months and this has been slow from day 1. Is there any issue? Remedy?
Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty. had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...
A few weeks ago, a sales representative from EE came to my house and informed me that new fibre optic cables had recently been installed in the area. He asked if I would be interested in switching my internet service to EE, mentioning that the infras...
Having major connection issues with all my chromecasts since upgrading to Android 14, guaranteed google will say opt for just 5g bands, if this possible seen conflicting info saying possible on some ee routers but not all?
I have just bought a new house and am looking to potentially get the 1.6Gbps Full Fibre package. My question might be silly, but I would like to get a third-party router, the two I am looking at are either ROG Rapture GT-BE98 or Nighthawk RS700S.My q...
Hello I have left the UK in July, and the last date of my brand band service was 6the August, I have received the confirmed email and text of return kits received at the end of July, why do I still received the latest bill email and text on 2nd Augus...
I transferred to fibre last month and still have the copper master socket and wiring in my hall. I wish to remove the socket and wiring but I need to cut the wire. I presume it still has the 2V DC supply as the copper wire is still strung from pole t...
Just over 7 days ago I was conned into moving in group from BT to EE, I was told the technology was better than BT but since I moved my broadband has cut out multiple times, sometimes for over an hour, I work from home so this is a sh*te service. It ...
I need to relocate the internal broadband fibre modem from one room to an adjacent room. The current location is going to become an ensuite so can't contain a powered device. Should be straightforward methinks -just get in touch with ee and they wil...
So I had engineer visit yesterday to connect me to full fibre. That went very smoothly and didn’t take very long at all. However EE have dropped the ball already as they offered me appointment a week early than original date but hub is still not here...
