Paying £7.99 for unknown product

[stevep12]

Without a doubt the worst company I have ever dealt with for complaints and mistakes ,  since January 2025 , I have been paying £7.99 a month on top of my broadband bill for a product I dont have ,  you cannot get them on email , and when I have manged to speak to someone nothing has been solved. Nothing at all.  Still unresolved and money mounting up that I am owed ,   I have been in to an EE shop. The one in the pentagon in Chatham , useless aswell. Was actually told they couldn't help !!!   Useless.  Cant wait for my contract to end 

[Katie_B]

Good morning @stevep12. 

Welcome to the community. 

I'm sorry to hear you have not had your complaint resolved, this is not the experience we want our customer's to have.

I would love to see if I can help.

When you open your bill what does the £7.99 additional charge show as?

Speak soon

Katie

[stevep12]

Morning Katie. On the  bill is a mini hub which I dont have.  I did have one in December last year while my broadband was being set up.  . I returned the mini hub as soon as not needing it anymore , i even sent the proof of posting for it.   When I did eventually speak to someone on the phone they said they had removed it from my account , which possibly  they did however I am still charged for it every month . 

The store I went in to were extremely unhelpful and said they could do nothing about it  and told me to use the website .  Which quite frankly is also a waste of time .I am owed at the moment around £70 which increases every month .  If you are able to help that would be amazing , as every route I have tried is like driving in to a brick wall 

Regards Steve

[Katie_B]

Thanks so much for confirming this information @stevep12. 

When you have a moment please check your community inbox. 

Speak soon, 

Katie