Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1588 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47001 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91695 Views
  • 11 replies
  • 12 Helpful

Resolved! “Smart Wifi” after moving from BT to EE broadband

I have recently moved from BT to EE broadband. With BT, I had a BT Homehub and two extender discs to reach the whole house. Now that I am with EE, I still have the same Homehub and the same two extender discs - they all work fine. I note from my firs...

bratman91 by Investigator
  • 1508 Views
  • 8 replies
  • 6 Helpful

Enhancer not connecting

Hi my Wi-Fi enhancer connects with Ethernet but once I disconnect and move it it can’t find the router. It’s only 10 metres from the router 

Ccampb28 by Explorer
  • 415 Views
  • 4 replies
  • 0 Helpful

BT modem

My router seems to be an issue since migrating from BT to EE. My issue is associated with access and often It cuts out entirely. Are there any way that I can improve my network? 

Broadband

I am trying to pit in my email address and then my password which it is not being accepted 

Marian49 by Explorer
  • 374 Views
  • 3 replies
  • 0 Helpful

sonos and band swapping

Ever since we moved to BT (now EE) from Virgin, our Sonos system has been playing up.  I have tried resetting and rebooting but when streaming 6music there are lots of random dropouts.  Reading the internet "band swapping" may be the problem, where i...

Getting broadband

Why do you make it so hard to get broadband I filled in all the questions and picked a package only to sit for 20mins waiting on absolutely nothing. If you don't want to give mea account then stop offering me one. Worst I've ever come across for cust...