Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Am considering this - but I live in a very old farmhouse and the granite walls are 3 foot thick (at least). Drilling through them is not an option. Has anyone got any experience of installing the router in an outhouse (we have one with concrete block...
I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...
my broadband is down and on the fault checker it says that the fault will be resolved on the 11th of October 2023. How is that gonna work then?!! And why can you not speak to anyone anymore?
EE Community postThis is a bit of a saga, so apologies for the long read.In general on community forum websites, one is usually advised not to disclose personal information, with identifiable details being shared in private messaging following on fro...
My broadband didn’t get paid why?
It showing red on the optical tried to restart still the same
Hi there, is anyone else having problem with their EE broadband?I haven’t had any Wi-Fi all day. It’s not appearing as an option on my mobile phone. It also is an appearing for my TV. It keeps saying that there’s a network error.My router keeps flash...
No Wi-Fi working in ilford area
My EE broadband has not been working for a week now
@Returned old bt router when switched to EE. I am being charged for not returning my old bt router when I have already done this. Unfortunately I cannot find my receipt from the post office as proof! Any suggestions??
