Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
No idea what is going on here, app and hub are clearly not on the same page. Hub makes all manner of clicking noises and suddenly disconnects the broadband.Checking the app it says a fault was logged on1st August and then says an Engineer came out . ...
Iam due to take over the line in my current property on the 18th of august as the other person did not cancel there service iam trying to use the smart hub in the mean time but it won’t allow me to as I think it’s still picking up the others persons ...
I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...
I was moved from bt to ee earlier this year to save £5 a month. I have no access to the billing but hopefully will soon. So far I haven't been overcharged yet but regret leaving bt.
Hello, I am currently in a broadband contract with EE but have moved out of the country permanently and am unable to call to close the account. I originally kept it as the housemates in my flat did not want to pay the closing fee and wanted to contin...
I moved to EE for broadband a digital phone last year from BT, after signing up for a package that I had negotiated a great deal on. I only recently signed up to view my bills online after noticing a whopper bill payment come out of my account, only ...
we’ve recently been migrated from BT to EE. since this has happened my broadband router preferences have been abolished. I have no parental controls and there is no options in my EE account to oversee these again and following the link on my router i...
anyone else having problems with the ee smart hub pro wifi disconnecting continuously since last week no wifi device can stay connected for long ee support useless just want to send engineer for a wifi issues they cant fix 2nd hub pro already. no is...
A couple of weeks ago my phone, kindle, tablet and PC all failed to get Internet connectivity through my smart hub (ethernet, 2.4ghz and 5ghz WiFi all affected). My Samsung TV and Alexa still worked and the hub was reporting that the broadband connec...
