Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45664 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88915 Views
  • 11 replies
  • 12 Helpful

Useless pro products

Just installed the smart hub pro few days ago. Paying extra but no difference. Also for day been trying to set up the WiFi pro extender and no joy. Absolutely dreadful waste of time company. I’ll be cancelling all my products. This topic is a warning...

Username5025 by Established Contributor
  • 2341 Views
  • 34 replies
  • 41 Helpful

Smart home pro with Asus modem

I've just recently got the smart home pro set up but I was looking to improve the signal strength. I've got an opportunity to get 3 Asus ZenWifi BD4 modems. Am I able to connect these to my existing network to boost the strength or would I also need ...

Resolved! Bill

How long does it take to get my internet back on after paying the bill

Paula142 by Visitor
  • 299 Views
  • 1 replies
  • 2 Helpful

Resolved! Wifi booster

Hello - we recently switched broadband from BT to EE. We have a four story house, with the hub in the basement and a booster of each of the three other floors. The signal from the booster on the ground floor is strong; the signal from the booster on ...

EDJGARD by Investigator
  • 634 Views
  • 4 replies
  • 3 Helpful

Broadband page

I wanted to see EE broadband deals, but every time I log in, I see the error "Sorry, it looks like a technical error."I can't view any available deals. There isn't a way to get in touch with them except calling them and I have a phone phobia which ma...

DECT phone and VOIP

New BT contract required move to EE resulting in VOIP. DECT phone connected to BT SmartHub2 via green socket and am able to make and receive calls with out problem. However, the answer phone facility no longer functions. How do I know if there're any...

Resolved! DDNS on new black EE router

HeyBrand new customer to EE, have the Black no logo router with Full Fibre 900.i cannot find within the settings anywhere to add my no-ip DDNS login details so I can finish my home setup.any ideas where I can find this?thanks in advance

mbr32 by Explorer
  • 6747 Views
  • 36 replies
  • 8 Helpful

Ping Issues - Hub

Hi,I have been experiencing spikes in ping whilst using applications and believe there may be an issue with the router or the installation. This issue occurs whether a device is connected wirelessly or direct to the router via ethernet cable.I have r...