Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
The cables for my full fibre are hanging loose on the outside of my house. I also understand they’re not meant to cross over. They are in serious danger of doing so. How do I get this fixed?
Hi,I'm on Fibre Max 300, but super desperate to get away and onto fttp which is jusssst around the corner.Currently gets 126Mbit which is fair bit under the minimum. It's had an increasing SNR since progressive speed drops began, and my noticing had ...
Need to terminate my home broadband account.Should be a matter of a few clicks, and I should not have to waste more than 5 mins doing so.or so, I thought..1. cannot see any option on the EE website to do this.2. They have no email address listed for ...
In my house the broad band is showing only the green light that not turning into blue light
Was with BT but upgraded and was transferred to EE broadband. Engineer came out and set everything up. Therefore had a new EE network and password to connect devices like phone, iPad fire stick etc. I then went onto the broadband section of the EE ap...
So I've now waited 4 days with no Internet no TV and no home phone. All because of a so called faulty power adapter. I do hope the EE tech is correct and it dosent turn out to be a faulty router. I will need some sort of compensation to keep me stayi...
Same here. Never had a problem with BT. Now phone reception is awful. No one can here us. My phone doesn't ring then says missed call.
Hi, I had my EE broadband installed on July 31st and since then I've not been able to access details about my account. When I try to check my broadband packages or my bill information, I'm met with the same error screen on multiple devices and browse...
What a shocking service. So 3 months ago I informed the broadband team of my house move. I left it in their professional hands to do the move. Just by chance I was going through my online bank acct and stupid me did not realise they were still billi...
