Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have an EE smart hub plus. The hub manager indicates that 2.4 and 5 GHz networks are on. However, all devices are connected to 2.4GHz network - is that correct?
I switched from Virgin to EE, with the promise that the £300 for the switch would be made as soon as the Virgin account was paid and verified. I emailed end of April to enquire and received a response to say that the credit would be applied with 28...
I have recently had my service activated using the Smart Hub Pro and the WiFi7 extenders. However I am finding the WiFi on the Smart Hub Pro virtually unusable, so much so I have had to go to back to using my old BT SmartHub2 and its extender discs a...
Hi, I upgraded my wifi from fibre 900 to the new 1.6gb gamers bundle, on the activation day (10th dec) OR engineer came out and changed the ONT over to a 2.5gb box and connected everything up. I got a text about 1.5 hours later saying my new line w...
I upgraded my broadband from FTTC 40/10 to the new full fibre. I did it on my phone and didn't scroll across far enough so I missed the 1.6 Gbps so I upgraded to the 900 Mbps tier.After realising my mistake, I called EE, and I was told there are 2 op...
Hi guy's quick question if have the EE smart hub and smart WiFi plus both have solid aqua lights on both hub & wifi box just it's just not showing up on the EE app its telling me to set up smart WiFi plus I've tried to pair it again with the hub both...
With my current BT Broadband deal expiring soon, I am upgrading to BT Full Fibre 500 with Halo 3. I am currently receiving discounts on my EE mobile costs due to my current deal … can anyone confirm that these will continue with the new upgraded deal...
I'm trying to delete the one port forwarding rule I have currently set up. I get this: When I do retry (by clicking the "Save" button at the top right again), the yellow "Changes need to be saved" at top right changes briefly to "Saving changes ..." ...
Hi, I have had two mailing shots now saying that I should be able to get full fibre to my house (open reach website also says so), but when I check the web site or contact the sales agents they can only offer me part fibre. Does anyone have any idea ...
As per the title. I can never get WiFi enhancer to work consistently. It loads in the app . I then get the loading screen . Often it will crash without loading as per the pic . How EE have the audacity to charge for something that hardly works .You r...
